Q: Why hasn’t my 15,000 yen deposit been refunded yet?

The ETC card deposit will be released as soon as the toll fees are calculated and charged after the ETC card has been returned.

Please note that the deposit release might not be shown on your statement,
since it was just a deposit, not a charge.

If your deposit is not released after 3 months, please contact your credit company directly.

ToCoo! Expressway Pass (TEP) Plans do not have toll fee calculation or deposit.