Q: I cancelled my booking. Will I get a refund of the ToCoo options? How long until I get my refund?

*We can refund ToCoo! option fees in either of the following cases:

– If you cancel your reservation by 7 days before your pickup date

– If you cancel your reservation within 24 hours after completion

Because of the nature of international transactions, it will take 1 week-3 months to receive the refund.

The exact time depends on your credit card company.

*We can NOT refund ToCoo! option fees in case of the below;

– If you cancel your reservation within 6 days of your pickup date

– If cancellation is completed more than 24 hours after your reservation is confirmed, or within 24 hours of the pick up time.