Q: How can I book a car via ToCoo!?

Please use our search engine on the website by filling out your desired date, outlet and options and select the suitable outlet and car model in the search result.

All cars shown on the search result are the real stock, you can make an instant reservation.

After you fill out the reservation Form, we will send you a “Reservation confirmed Email” to your Email Address.

You can see the reservation via the View/Cancellation page on our website.

Reservation number and password are shown in the confirmation Email.

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Q: When is the booking start date for the future booking?

You can make a booking on the 1st. day of 6 months before the month of your car rental finish date.

*Example: If you make a booking on 01 May

You can make a booking to return the car up to the end of October

*Example: If you make a booking on 30 May

You can make a booking to return the car up to the end of October

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Q: How do I know if my reservation is confirmed?

After you make your reservation, we will send you a [Reservation Confirmation Email] to your Email Address.

You can see the reservation via the View/Cancellation page on our website.

Reservation number and password are shown in the confirmation Email.

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Q: I made a reservation, but I have not received any Email from ToCoo. What should I do?

We automatically send a Confirmation Email after you complete your reservation.

If you do not receive any Email from ToCoo, it is possible to put incorrect Email address when you make a reservation.

Please check your email box first, because it is possible to be sent to the spam folder in your Email Box.

Please check the Emails from ToCoo! is rejected or not from your Email.
If you add our Email address [rsvinfo@coo.ne.jp] to your permitted recipient list in your Email box, you will be able to receive Emails from this Email address without being blocked.

If you have not received your Confirmation Email, please be sure to contact us via Inquiry form.

Inquiry form

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Q: How should I select a car size?

At the Search Result Page, the information of Capacity, and Recommendation of number of passengers, and number of luggage are displayed based on each the Rental Car types and Car Classes.

Please be sure to count 1.5 seats for a child due to the space of a child seat. Also, please consider the luggage space.

All your luggage may not be put in the car if your group fills all the seats of the car.

Even if the offered car is too small for you, any alternative car can NOT be offered.

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