faq-category: Reservations

“Cancellation Compensation Support” is the insurance to compensate for the cancellation penalty (Cancellation charge and ToCoo! Option fee) caused in the case of cancellation within 6days before the car pick up date.

“Cancellation Compensation Support” can be added as a ToCoo! Option when you book a car.

Please note that there is no refund of the “Cancellation Compensation Support” fee in the case of cancellation of the booking with “Cancellation Compensation Support” option (including the case it is cancelled till 7days before the car pick up date).

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You can see the reservation via the View/Cancellation page on our website.

Reservation number and password for a Guest-reservation are shown in the confirmation Email.

Further conditions of the reservation are mentioned in your Reservation Confirmation Email.

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Please use our search engine on the website by filling out your desired date, outlet and options and select the suitable outlet and car model in the search result.

All cars shown on the search result are the real stock, you can make an instant reservation.

After you fill out the reservation Form, we will send you a “Reservation confirmed Email” to your Email Address.

You can see the reservation via the View/Cancellation page on our website.

Reservation number and password are shown in the confirmation Email.

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You can make a booking on the 1st. day of 6 months before the month of your car rental finish date.

*Example: If you make a booking on 01 May

You can make a booking to return the car up to the end of October

*Example: If you make a booking on 30 May

You can make a booking to return the car up to the end of October

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Drop off is possible, if you set the different outlet as the return outlet when you book.

Please choose your desired pick up and return outlet and the system will indicate the Drop off charge in the search results.

*Some rental car companies offer free drop-off within the same prefecture or within a limited distance.

* Please note that there are outlets do not accept Drop off a car of the different outlets.

To know the price and book, please refer the below;

How to Book

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After you make your reservation, we will send you a [Reservation Confirmation Email] to your Email Address.

You can see the reservation via the View/Cancellation page on our website.

Reservation number and password are shown in the confirmation Email.

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We automatically send a Confirmation Email after you complete your reservation.

If you do not receive any Email from ToCoo, it is possible to put incorrect Email address when you make a reservation.

Please check your email box first, because it is possible to be sent to the spam folder in your Email Box.

Please check the Emails from ToCoo! is rejected or not from your Email.
If you add our Email address [rsvinfo@coo.ne.jp] to your permitted recipient list in your Email box, you will be able to receive Emails from this Email address without being blocked.

If you have not received your Confirmation Email, please be sure to contact us via Inquiry form.

Inquiry form

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It means characters of half size.

Example:

Half-width → ToCoo
Full-width → ＴｏＣｏｏ

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No. It is NOT possible.

You can only designate the car class, can NOT choose a model, nor further car details etc., due to class specification reservation.

However, car models can be specified for Nissan Rent A Car.

Nissan;

Car model specification is possible when you book.(there is only 1 model car per 1 class).

*There is a case another model car is offered including an upgrade due to irresistable reasons.

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Reservations can NOT be made by anyone other than the driver or passenger.

However, our associated travel agencies can make reservations.

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