You can NOT pick up your parcel outside of their business hours of the convenience store.
You must go to the convenience store on their next business day during their business hours.
You may change the parcel pick up location to the other conveniene stores by 10 days before the car pick up date.
*Please be SURE to contact ToCoo! by 10 DAYS BEFORE the car pick up date.
Please note that there is NO refund basically, even if you can not pick up the parcel.
If you inform us by 14 days before the car pick up date, you may change the delivery address.
Please contact us via the Inquiry Form.
Please note that the parcel pick up location is ONLY the designated convenience stores.
No, it is NOT possible.
ToCoo! ETC card can not be received at the car rental outlets.
You may receive it at the designated convenience store.
Please check your [Reservation Confirmation Email] which is sent to you when you make the booking.
Please try to check spam/junk folder in your Email box as the Email may be stored there.
If you still can’t find the Email, please contact ToCoo customer support. immediately.
We will check the situation and contact you.
For customers who have reserved an ToCoo! ETC Card, a receiving number Email will be sent by 2 days before the car pick up date so that you can show the number at the convenience store.
If you haven’t received the Email, please contact ToCoo! immediately.
We will check the situation and contact you.
ToCoo! ETC card(Wifi Router) reaches the designated convenience stores by 2 or 3 days before the car pick up date.
If you would like to receive it before 3 day or earlier, please contact ToCoo! by 10 DAYS BEFORE the car pick up date so that we arrange to ship it earlier than the schedule.
On the car return date, please put your ToCoo! ETC Card into the return envelope that came with the package, and put in any post box in Japan.
Please note that some post boxes might be too small to fit the return envelope.
No, it is NOT possible.
Please follow the return instructions in the package or in your Reservation Confirmation Email.
If you return it to the rental outlet and it gets lost, you will be charged the loss penalty fee.
No.
Please be sure to mail it yourself.
If we cannot confirm that the package was returned back to ToCoo! or the item is lost, you will be charged the loss penalty fee.
If you are still in Japan, please purchase a letter pack (the same color as the one you received) at the post office or some convenience stores and send it to us.
If you bring it back with you overseas, please send it to us as soon as possible.
If the rental items arrive after the scheduled return date, the late fee will be charged.
Please note the shipping fee as a letter pack/EMS etc.must be paid yourself.
Our address is the below;
COOCOM Co., Ltd.
La Tour Shinjuku 405, Central Park Tower
6-15-1 Nishi-Shinjuku, Shinjuku-ku,
Tokyo, Japan 160-0023