Q: I haven’t received my ETC Card yet. What should i do?

For customers who have reserved an ToCoo! ETC Card, a receiving number Email will be sent to you by 1 day before the car pick up date so that you can show the number at the convenience store.

If you haven’t received the Email, please contact ToCoo! immediately.

We will check the situation and contact you.

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Q: How do I return the ToCoo! ETC Card?

On the car return date, please put your ToCoo! ETC Card into the return envelope that came with the package, and put in any post box in Japan.

Please note that some post boxes might be too small to fit the return envelope.

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Q: I lost the return envelope for the ToCoo! ETC card. What should I do?

If you are still in Japan, please purchase a letter pack (the same color as the one you received) at the post office or some convenience stores and send it to us.

If you bring it back with you overseas, please send it to us as soon as possible.

If the rental items arrive after the scheduled return date, the late fee will be charged.

Please note the shipping fee as a letter pack/EMS etc.must be paid yourself.

Our address is the below;

COOCOM Co., Ltd.

La Tour Shinjuku 405, Central Park Tower

6-15-1 Nishi-Shinjuku, Shinjuku-ku,

Tokyo, Japan 160-0023

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Q: What should I do if I accidentally bring the ToCoo! ETC Card back overseas?

If you take it overseas, please send it to us as soon as possible.

If the rental items arrive after the scheduled return date, the late fee will be charged.

In this case, the shipping fee to Japan is on your account.

Please contact us via the Inquiry form to inform us of the tracking number.

Our address is the below;

COOCOM Co., Ltd.

La Tour Shinjuku 405, Central Park Tower

6-15-1 Nishi-Shinjuku, Shinjuku-ku,

Tokyo, Japan 160-0023

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