Q: I lost the return envelope for the ToCoo! ETC card. What should I do?

If you are still in Japan, please purchase a letter pack (the same color as the one you received) at the post office or some convenience stores and send it to us.

If you bring it back with you overseas, please send it to us as soon as possible.

If the rental items arrive after the scheduled return date, the late fee will be charged.

Please note the shipping fee as a letter pack/EMS etc.must be paid yourself.

Our address is the below;

COOCOM Co., Ltd.

La Tour Shinjuku 405, Central Park Tower

6-15-1 Nishi-Shinjuku, Shinjuku-ku,

Tokyo, Japan 160-0023