Q: How can I change my reservation?

We cannot accept any changes after the reservation is completed using our instant online reservation system.

If you would like to make any alterations, please cancel your current reservation and make a new reservation with your updated details.

*Vacancy of the car is NOT guaranteed when you re-book.

*Cancellation Policy is shown on our Change/Cancel page.

*No cancellation fee applicable and ToCoo! option fees will be refunded if you cancel the reservation at least 7 days before the scheduled pickup date or if you cancel the reservation within 24 hours of reservation confirmation.

However cancellation made within 24 hours before the car pick up time causes the cancellation charge.

Cancellation Policy

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Q: How do I cancel my reservation?

Please cancel via the [View/Cancel a Reservation] page.

View/Cancel a Reservation

There is the case the cancellation is not available from the ToCoo! Website because of the last minutes.

In this case, please contact the rental car outlet directly.

Your outlet contact phone number is mentioned in the [Reservation Confirmation Email].

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Q: How is the cancellation policy?

You can cancel a reservation without any penalties by 7days before the car pick-up date.

Also, cancellation within 24 hours after confirmation of a reservation is free of charge.

However, cancellation made within 24 hours before the car pick up time causes the cancellation charge.

Cancellation policy can be different depending on the plan.

Please refer to the page below about Cancellation Policy.

Cancellation Policy

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Q: After I cancelled my booking, how long until I get my refund?

Because of the nature of international transactions, it will take 1 week-3 months to receive the refund.

The exact time depends on your credit card company.

We can refund ToCoo! option fees in either of the following cases:

  • If you cancel your reservation by 7 days before your pickup date.
  • If you cancel your reservation within 24 hours after completion.

We can NOT refund ToCoo! option fees in case of the below;

  • If you cancel your reservation within 6 days of your pickup date.
  • If cancellation is completed more than 24 hours after your reservation is confirmed, or within 24 hours of the pick up time.

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Q: Can I add more drivers for our car rental? Are there any additional fees? Do I need to register them in advance?

You can add more driver.

There is no extra charge for additional drivers.

No need to register in advance, but registration at the outlet is necessary.

Please be sure to come with the original driving license, original International Driving Permit, original passport of ALL the drivers for registration.

Please note that if an accident occurs while an unregistered driver is driving, the insurance will NOT cover it.

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