Q: After I cancelled my booking, how long until I get my refund?

Because of the nature of international transactions, it will take 1 week-3 months to receive the refund.

The exact time depends on your credit card company.

We can refund ToCoo! option fees in either of the following cases:

  • If you cancel your reservation by 7 days before your pickup date.
  • If you cancel your reservation within 24 hours after completion.

We can NOT refund ToCoo! option fees in case of the below;

  • If you cancel your reservation within 6 days of your pickup date.
  • If cancellation is completed more than 24 hours after your reservation is confirmed, or within 24 hours of the pick up time.