We regret to inform you that our Inquiry Form had not been worked appropriately during 15:00 Japan time 01 April to 18:00 Japan time 05 April.
In the case you submitted the Inquiry Form during that time or the case you have not received any reply from ToCoo, we hope you would submit the Inquiry Form again.
At present, the system has been fixed and works properly.
Inquiry Form
https://www2.tocoo.jp/en/inquiry
We are sorry for the inconvenience caused.