All About Map Code Service

  1. What is Map Code?
  2. How do you use Map Code Service?
  3. Important Notes


1. What is Map Code?

Map Code is a code number system that makes it easy to set the destination when you enter it to the car GPS.
Every place in Japan can be represented by a map code of 6-12 digits.

Example: Tokyo Sky Tree: 742 740 * 81


2. How do you use Map Code Service?

① Please check if your reservation includes map code service.
You can check it in the reservation confirmed e-mail.
If either of the following applies, your booking includes map code service:
· The map code service is included in the ToCoo! options
· You reserved under the ToCoo! Traveler Support Plan

② Please request map code search.
You can request up to 10 map codes per reservation.
Please request a map code search at least 4 days before the rental car start date.

Please send us the information of 10 destinations where you want the map code by email.
E-mail address: rc-cs@coo.ne.jp

For us to find a map code for you, we need detailed information such as tourist spot name, facility name, address, or phone number. We cannot find map codes with vague information.
Good examples (easy to verify the correct location):
1. Tokyo Sky Tree
1-2 Oshigami Sumida-ku, Tokyo 101-0045 Tokyo
Phone Number 000-0000-0000

Bad examples (impossible to find the map codes):
1. Hokkaido Sapporo City (the area is wide and unspecified)
2. How to get to Kawaguchiko from Tokyo (there are no map codes for routes)

③ After we receive your request, we will find the map codes within about 2 business days and will inform you by e-mail.

④ Enter the map code received by e-mail in the car navigation system and start using it.
When you type it in, please include * (asterisk) and half-width spaces.
* Some car navigation systems may not be able to input symbols or spaces. In that case, please try the following methods.

■ Half-width spaces cannot be entered: try putting in only the numbers
■ If * (asterisk) can not be entered: try putting in only the numbers to the left of * (asterisk)
* If you do not know how to use the car navigation system, please check with your rental car outlet when you pick up the car.


3. Important notes

① Since it may take more than two business days to reply to map code search request sent during weekends and holidays, please send us your map code search request as soon as possible.

② Regardless of the rental car usage period, there are only 10 map codes available per reservation.
If you need more than ten map codes, it will cost an additional fee (200 yen per extra map code).
Please contact us from the e-mail address mentioned above if you would like to add more map codes.

If you have any questions about Map Codes, please do not hesitate to contact us.
連絡先:Inquiry Form

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Information About the Hokkaido Expressway Pass (HEP)/Kyushu Expressway Pass (KEP)/Tohoku Expressway Pass Plan

  1. What is the Hokkaido Expressway Pass (HEP)/Kyushu Expressway Pass (KEP)/Tohoku Expressway Pass?
  2. Availability Period
  3. How to use
  4. Important notes

*We will refer to Hokkaido Expressway Pass as HEP and the Kyushu Expressway Pass as KEP from now on.


1. What is the HEP/KEP/Tohoku Expressway Pass?

An Expressway Pass is a flat plan that allows you to use specific toll ways in Japan as much as you like.
HEP is a plan that allows you to use all the expressways in Hokkaido for a fixed price.
KEP is a plan that lets you use some of the Kyushu expressways at a fixed price.
Tohoku Expressway Pass is a plan that lets you use the Tohoku expressways at a fixed price.

*There are some expressways that aren’t covered by the Expressway Pass. Please check the NEXCO websites below for more information about applicable expressways.
HEP: https://www.driveplaza.com/trip/drawari/hokkaido_expass/en.html
KEP: https://global.w-nexco.co.jp/en/kep/
Tohoku Expressway Pass: https://www.driveplaza.com/trip/drawari/tep2015/en.html

* To use an Expressway Pass, you need a special ETC card with your rental car. When you book HEP/KEP/Tohoku Expressway Pass plan with ToCoo! , you do NOT need to rent an ETC card separately. The ETC card provided by the rental car company is included in the plan. You cannot use a ToCoo! ETC card.


2. Availability Period

The usage period must match the rental car usage period.
*It is not possible to use an expressway pass for a period different from that of the rental car.


3. How to use?

① Please check whether or not your reservation includes HEP / KEP / Tohoku Expressway Pass. You can confirm it from the ”Reservation Confirmed mail”.
* If you meet one of the below conditions, your reservation includes HEP/KEP/Tohoku Expressway Pass.
・If “HEP/KEP/Tohoku Expressway Pass” is included in the plan name in your reservation confirmed email
・If “HEP/KEP/Tohoku Expressway Pass” is included in the options under the plan name (not ToCoo! options)
② Please get the ETC card at the rental car outlet.
③ Please pay the fee for HEP/KEP/Tohoku Expressway Pass at the rental car outlet.
*The HEP/KEP/Tohoku Expressway Pass fee is not included in the rental car fee.
Please check here about the amount.
④ Insert the ETC card into the ETC device in the rental car and start using it.
*For details on how to use the ETC card and the pre-equipped ETC card reader device, please check with the rental car outlet.
⑤ Please return the ETC card to the rental car outlet when you return the car.


4. Important notes
*You cannot change the usage period for the HEP/KEP/Tohoku Expressway Pass.
*If you book the HEP/KEP/Tohoku Expressway Pass plan but decide you don’t need it, you can opt out by informing the rental car outlet staff when you pick up the car.

If you have any questions, please don’t hesitate to contact us here:
Inquiry Form

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How to use the NEW ToCoo!『Hotel Plus!』Plan

hotelplus

Did you know that ToCoo! isn’t just for rental cars? The brand new「Hotel Plus!」Plan is a unique plan from ToCoo! When you book your hotel and rental car reservation at the same time from ToCoo!, you can get up to 9,000 yen off of your rental car. If you’re planning a trip to Japan, this is a must-see!

~Table of Contents~
1. How to reserve the「Hotel Plus!」Plan
2. How to use the discounts
3. Important notes



1. How to reserve the「Hotel Plus!」Plan

① Go to the ToCoo! rental car reservation site and choose the「Hotel Plus!」plan from the “Choose Promotion” drop-down menu, and hit Search.

There is a link to the hotel reservation page on the rental car reservation completion screen, so you can move to the hotel reservation page from there.
※ If you want to make your hotel reservation later, you can also get to the hotel reservation screen from the Hotel Plus! plan page.

② Please select the hotel of your choice and make a reservation.
· The discount can be used at any hotel
· Please use the same email address as the one you used for your rental car reservation

③ After you complete the hotel reservation, ToCoo! will send you an email with details of the discount within 5 days, and then the process is finished.


2. How to use the discounts

◆Detailed conditions for discount applicability

Rental Period Car Class Discount Amount Discount Breakdown
5+ days Mini-van type car
SUV
9,000yen ToCoo! options: 4,000yen
Rental fee: 5,000yen
Other than the above 6,000yen ToCoo! options: 4,000yen
Rental fee: 2,000yen
4 days Mini-van type car
SUV
8,200yen ToCoo! options: 3,200yen
Rental fee: 5,000yen
Other than the above 5,200yen ToCoo! options:\3,200yen
Rental fee: 2,000yen
3 days Mini-van type car
SUV
7,400yen ToCoo! options: 2,400yen
Rental fee: 5,000yen
Other than the above 4,400yen ToCoo! options: 2,400yen
Rental fee: 2,000yen
2 days Mini-van type car
SUV
6,600yen ToCoo! options:\1,600yen
Rental fee: 5,000yen
Other than the above 3,600yen ToCoo! options: 1,600yen
Rental fee: 2,000yen

There are 2 kinds of discounts applied in the 「Hotel Plus!」plan.
ToCoo! options discount
You will get cash back on the ToCoo! options fee charged with the rental car reservation.
The discount will be automatically applied after you complete your trip.
Rental car fee discount
The discount coupon will be attached in the email ToCoo! will send you after your hotel reservation is completed. Please print the coupon out or bring it up on your smartphone screen and show it to the rental car outlet staff when you pick up the car.


3. Important notes

Please note that discounts will not be accepted in the following cases.
・If the hotel is reserved before the rental car
*If you have already made your hotel reservation, please contact us through our Inquiry Form. We will arrange the discount for you.
・If the email address used for the hotel reservation is different from the email address used for the rental car reservation
・If the discount email does not arrive within 5 days
*If the email address is entered incorrectly, there is a possibility that the discount will not be able to be applied. If you don’t receive the discount email within 5 days of hotel reservation completion, please contact us via the Inquiry Form.
・If you don’t show the coupon to the staff at the rental car outlet when you pick up the car (the discount cannot be applied after you have completed your trip)

That’s all!

Enjoy a great trip to Japan with ToCoo!

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