If you are picking up a TOCOO! ETC card or other reserved items after arriving at New Chitose Airport, please make sure to go to the designated Lawson store located at the Domestic Arrival area.
⚠️ Important Note:
There are multiple Lawson stores inside New Chitose Airport, but only the one located at the “Domestic Terminal Arrival Floor” is authorized for TOCOO! item pick-up.
If you go to the wrong Lawson, even if you present your QR Code, the staff will not be able to process your request, and you may not be able to receive your item.⸻
🚶How to Get There (1st Floor, Domestic Terminal Building)
- After arriving at New Chitose Airport, proceed to the 1st Floor of the Domestic Terminal Building.
- Follow the map to the correct Lawson store. You can identify it by nearby landmarks:
Located in front of
✅ MOS BURGER
✅ Next to Yoshinoya
✅ Close to Travelex (ANA counter) in the Domestic Arrival Lobby
Please make sure to follow these directions and visuals to ensure a smooth pick-up process.
❌Common Mistakes to Avoid:
• Lawson in the International Terminal is not the designated store
• Lawson in the Central Plaza or on other floors cannot assist with pick-up
• If staff scan your QR Code and get an error, it likely means you are at the wrong store.
If you have any questions, feel free to ask the airport information counter or contact TOCOO!
Customer Service through the inquiry form.