Recently, there are inquiries from our customers, that Emails sent from ToCoo!, i.e. Confirmation Email, ETC card receiving URL Email, etc. do not reach.
ToCoo! sends Emails basically to the Email address registered when you made the booking.
Emails from us might be divided into the Spam/Junk folder.
It would be appreciated if you would check the Spam/Junk folder before contacting us, to be sure.
If you can not find any Email from ToCoo while checking folders of your Email box including Spam/Junk folder, the registered Email address might be incorrect. Please feel free to contact ToCoo! to solve the problem.
Best regards,
ToCoo Team