ToCoo Customer Support Team takes GoldenWeek (special holiday in Japan) Off as the below schedule.
Customer Support (Email contact)
26 APR (Fri.) 10:00 to 18:00
27 APR (Sat.) Closed
28 APR (Sun.) Closed
29 APR (Mon.Holiday) Closed
30 APR (Tue.) 10:00 to 18:00
01 MAY (Wed.) 10:00 to 18:00
02 MAY (Thu.) 10:00 to 18:00
03 MAY (Fri.Holiday) Closed
04 MAY (Sat.) Closed
05 MAY (Sun.) Closed
06 MAY (Mon.Holiday) Closed
07 MAY (Tue.) 10:00 to 18:00
*It might take longer to reply to your inquiry than usual.
*Last-minutes inquiry/request should be asked directly to the outlet.
*Any inquiry/request out of business hours is to be processed in the next business day or later, i.e. on 07 MAY. or later, on a first come first served basis.
We are sorry for the inconvenience caused.