Q: What should I do if I cannot pick up the Car Wi-fi device at the specified convenience store/post office?

Please contact TOCOO! Customer Support immediately via the Inquiry Form.

Inquiry Form

※Choose “5-ETC card,Wi-Fi router & SIM card” on the left, and “Where can l receive ETC card(or Wi-Fi router)?” on the right.

If the terminal convenience store cannot read the receipt QR code (barcode)/tracking number provided, you might be at the wrong store.

Please check the name of the store again.

Or, ask the convenience store staff for the store name.