Golden Week 2019 Traffic Forecast

In Japan, there is a long public holiday called Golden Week from the end of April to the beginning of May. For 2019, the Golden Week period is 10 consecutive holidays from April 27 to May 6.

Japanese people often use this long holiday to travel, either back to their rural homes or around the country for leisure, so congestion will likely cause traffic jams. If you will be going to Japan around this period, we recommend a relaxed travel plan.

Please see the traffic forecast below to help you plan your trip. Let’s enjoy a comfortable trip and avoid traffic jams!

Inbound: Toll roads heading towards urban areas
Outbound: Toll roads heading away from urban areas
※”Urban areas” refers to metropolitan areas such as Tokyo, Osaka, Kyoto, and Nagoya.

Inbound Outbound
4/26 Friday
4/27 Saturday Morning ◎
4/28 Sunday
4/29 Monday Evening ◎ Morning ◎
4/30 Tuesday
5/1 Wednesday
5/2 Thursday
5/3 Friday
5/4 Saturday
5/5 Sunday
5/6 Monday Afternoon ★

Source: https://www.c-nexco.co.jp/odekake/

 

Traffic Congestion Level

〇 : Moving well

⊚ : Moderate traffic

▲:  Heavy traffic; certain times of day may be less crowded

★ : Peak congestion; very crowded

 

Note: The above information is provided by the toll road management company and does not guarantee congestion or traffic conditions. Be sure to check the road conditions yourself when traveling.

Read More

Golden Week 2019 Closure Information

In Japan, the Golden Week public holiday will last from April 27-May 6, 2019. ToCoo! customer support business hours will be as follows.

■Customer Support (email correspondence)
4/27/2019 (Saturday) CLOSED
4/28/2019 (Sunday) CLOSED
4/29/2019 (Monday) CLOSED
4/30/2019 (Tuesday) 10:00~16:00 ※Limited special correspondence day
5/1/2019 (Wednesday) CLOSED
5/2/2019 (Thursday) CLOSED
5/3/2019 (Friday) 10:00~16:00 ※Limited special correspondence day
5/4/2019 (Saturday) CLOSED
5/5/2019 (Sunday) CLOSED
5/6/2019 (Monday) CLOSED
5/7/2019 (Tuesday) Normal business hours resumed

We will be answering inquiries received on the above special correspondence days during the opening hours, but please be aware that depending on the content of the inquiry and the high volume of inquiries received during this time, it may take longer than usual to reply. We will respond to all inquiries sequentially from May 7, 2019.

For urgent matters relating to an active rental car reservation, please refer to the below information and contact the rental car company directly.

■Rental car company call centers

Rental Car Company Business Hours Contact Method
Nissan Rent a Car 09:00 – 18:00 +81-96-355-6752
Nippon Rent a Car(English) 09:00 – 17:00 +81-3-6859-6234
Budget Rent a Car 24 hours Please use the chat window on the below link on the bottom right.
https://www.budgetrentacar.co.jp/en/
Times Car Rental 08:00 – 18:45 +81-50-3786-0056
Toyota Rent a Car 08:00 – 20:00 +81-92-577-0091

*For rental car companies other than those listed above, please confirm the outlet phone number from your “Reservation confirmed mail.”

Read More

Throw Beans, Get Luck! Japanese Holiday “Setsubun”

Setsubun, or “節分” in Japanese, means the parting of the seasons. Every time the season changes, it’s called Setsubun, but the new year starts in spring according to the lunar calendar, so the most important Setsbun is in spring. It’s said that evil comes out at the turn of the season, so it’s very important to protect against it with a new milestone every year.

This year, Setsubun will be celebrated on Sunday, February 3, 2019. So, what do you actually do for Setsubun?

1. Bean throwing
2. Ehomaki sushi
3. Decorations
4. Summary

 


1. Bean throwing
On Setsubun, we throw beans while saying “Oni wa soto, fuku wa uchi,” which means “Devils are outside, luck is inside.” This tradition is called “mame maki,” where “mame” means beans (think edamame) and “maki” means throw. When you do mame maki, you are driving evil out of the house and attracting good luck into the house. Sometimes, the father of the house will dress up as the devil and children will throw their beans at him!

After you finish throwing the beans, you also have to eat some – but not off the ground! You have to eat as many beans as your age so you will get good luck and good health in the coming year.

 


2. Ehomaki (恵方巻)
You have to eat ehomaki during Setsubun to get good luck, too! Ehomaki means “lucky direction” sushi, and it must have at least 7 ingredients of different colors. This is because you must eat ehomaki while facing this year’s lucky direction, and you are not allowed to speak until you have finished eating the whole roll. You have to stay silent and make your wish for the new year, because luck will escape if you talk. By the way, the lucky direction this year is east by northeast! There are also some people who believe that you should close your eyes while eating, and there are even some who believe you’ll get the best luck if you laugh while eating! During Setsubun season, you can buy ehomaki at convenience stores, supermarkets, and fancy department stores too, so try it out! There are some very interesting flavors, such as all seafood ehomaki and even tonkatsu ehomaki!

 


3. Decorations
To protect your house, there are some people who put the heads of sardines and decorations of holly on the entrance of their homes so that demons won’t gather. If you say this outside someone’s house, you might be disinclined to go in, too!

 


4. Summary
Customs and traditions vary depending on the region, but Setsubun is an event where parents can become demons, children can throw beans with delight, and the whole family can play and eat together. If you come to Japan during Setsubun, why not try experiencing the unique mame maki and ehomaki?

Read More

Christmas in Japan

Every December brings the season to celebrate Christmas around the world, and Japan is no exception. Christmas in Japan has many unique characteristics as part of Japan’s culture. This time we would like to introduce to you how Japanese people celebrate Christmas.

 

  • Fried chicken and Christmas cake
  • Who to celebrate with
  • Ending the 25th night

 

Fried Chicken and Christmas Cake

In the United States and elsewhere, Christmas dinner is a roast turkey or ham, but the dish most associated with Christmas in Japan is fried chicken. Since turkey is difficult to find in Japan, it was replaced with chicken instead. Demand for fried chicken in Christmas season in Japan is very high, with fast food chains such as Kentucky Fried Chicken and butcher shops accepting reservation as soon as December 1st. As Christmas draws nearer, fried chicken and roast chicken will be sold at convenience and grocery stores, so you will be able to see the unique Christmas atmosphere.

 

 

 

It is said that eating cake at Christmas is a staple for Japanese people. To produce a sense of Christmas, it is a common practice to arrange fruits and decorate it with Santa and other motifs. Incidentally, on the night of December 25, many cake shops will be selling their goods for half-price,  so if you want to enjoy a more cost-effective Christmas, please time your shopping as such!

The origin of Christmas cake in Japan began with a campaign in 1922 when cake manufacturer Fujiya started selling a cake decorated with cream with the catch phrase “Let’s eat cake at Christmas!” At that time, cake was a luxury good, and ordinary people could not easily buy one, but around the 1970s, the custom to eat Christmas cake spread through every home in Japan. Whipped cream and strawberry Christmas cakes are the most popular in Japan today, but there are a variety of other flavors and decorated cakes.

 

Who to celebrate with

At Christmas time, Japanese people often spend more time with their romantic partner than with their families. So, for Japanese people, Christmas and Valentine’s Day are the two big romantic holidays for lovers.

By the way, it’s the same for children in Japan that Santa Claus brings Christmas presents to good children.

 

 

 

Ending on the 25th night

A happy Christmas will be finished at night on December 25th. The shop displays and Christmas decorations are changed immediately after closing on the 25th, and on the 26th we will enter 100% New Years mode. Of course, the Christmas tree will be put away and the traditional New Years kadomatsu (bamboo decoration) will be brought out.

 

 

 

Summary
While incorporating Japanese customs, Christmas has evolved from the original for many years and Japan’s unique Christmas is now fully established. In December, Christmas songs playing throughout the town are not only Western traditional songs and pop music, but also Japanese original Christmas songs. Also in this season, TV and anime will also be broadcasting their Christmas episodes.

If you visit Japan in winter, why not enjoy a unique “Merry Christmas” in Japan?

Read More

Japan Winter Illuminations 2018-19

In December, streets around the world will light up the city for the holidays and hold various illuminations. The town starts to be colored with various lights and fascinates the people walking by. Every year illuminations with various features are held all over Japan. We will introduce the most popular illumination events held this year.

  1. Blue Cave SHIBUYA
    Yoyogi Park will be lit up for a total length of 800 meters and the magnificent Blue Cave represented by the blue-colored light colors the Shibuya winter streets. Several kinds of illumination with special effects effect will also appear.

 

出典:青の洞窟SHIBUYA PR事務局HP

 

Blue Cave SHIBUYA
Event Period: November 30-December 31, 2018 17:00~22:00 (The lighting time may depend on the day.)※Please confirm the latest event details with the event organizer or on the official website.
Venue: Tokyo-to, Shibuya-ku, Udagawacho, Shibuya Park Street-Yoyogi Park area
Website: http://shibuya-aonodokutsu.jp/

 

 

 

2. Germany Christmas Market Osaka 2018
This winter, a 27-meter high Christmas tree brightens the Wonder Square of Shin Umeda City. In Germany Christmas Market, you can enjoy German-style Christmas festivities in Japan, including German-style ornaments and candles, sausages and mulled wine. Also, a wooden merry-go-round with about 120 years of history will also be available. During the event, the whole Umeda Sky Building is full of the Christmas spirit.

出典:梅田スカイビルHP

 

Germany Christmas Market 2018
Event Period: November 16-December 25, 2018 17: 00 ~ 22: 30 ※Market is open from 12:00-21:00 (Friday ~ 22:00, Saturdays, Sundays and holidays 11:00-22:00)※Please confirm the latest event details with the event organizer or on the official website.
Venue: Osaka Prefecture, Osaka City, Kita-ku, Oyodonaka Shin Umeda City Wonder Square
Website: https://www.kuchu-teien.com/en/

 

3. Ebisu Garden Place Christmas illumination
At Ebisu Garden Place, an illumination event is held entitled “Baccarat ETERNAL LIGHTS – Form of Joy.” The world’s largest baccarat chandelier of about 5 meters in height, about 3 meters in width, more than 8000 crystals, and more than 250 lights in total. It also features large Christmas trees on Clock Square, set in the city, lit up with a total of about 100,000 lights. You can enjoy a Christmas unique to Ebisu Garden Place.

 

出典:恵比寿ガーデンプレイスHP

 

Ebisu Garden Place Christmas Illumination
Event Period: November 3, 2018~January 14, 2019 Chandelier is lit from 11:00~24:00, Christmas illumination is 16:00~24:00 * Open throughout the day※Please confirm the latest event details with the event organizer or on the official website.
Venue: Tokyo-to, Shibuya-ku, Ebisu Garden Place Center Square
Website: https://gardenplace.jp.e.adx.hp.transer.com/

 

4. Marunouchi Illumination 2018
This year is the 17th anniversary for the Marunouchi Illumination. The illumination covers about 1.2 kilometers of the streets with 1 million original Marunouchi “Champagne Gold” LED lights. This year, the Nijubashi Square has also been added in to the illumination area, and the “Gate of Light” will be open again this year in the Yurakucho area.

 

出典:丸の内HP

Marunouchi Illuminaton 2018
Event Period: November 8, 2018-17 February 2019 17: 30-23: 00 (17: 00-24: 00 during December)※Please confirm the latest event details with the event organizer or on the official website.
Venue: Tokyo-to, Chiyoda-ku Marunouchi Naka-dori, Tokyo Station Area, Otemachi area, etc.
Website: https://www.marunouchi.com/

 

 

 

5. Yomiuri Land Jewellumination (R) ~ Shining Light Pier~
Jewellumination is produced by lighting designer Mikiko Ishii. This season we renewed the whole area with the theme of Light Pier as the ideal village of light, the gemstone illumination of 6 million lights. One of the highlights is the 25-meter high Jewelry Mountain. The slopes spread over the mountainside and you can enjoy sledding. In addition to the fountain show using 216 fountains with a width of 60 m and a height of 15 m, you can also enjoy ‘Starlight Bandet’ and ice skating, which runs like a shooting star across the night sky.

 

出典:遊園地よみうりランドHP

 

Yomiuri Land Jewellumination (R) ~ Shining Light Pier~
Event Period: October 11, 2018 – February 17, 2019 16:00 ~ 20:30 (※ From December 15th to 25th ~ 21: 00)
* Closed January 15-17 and 21-24, 2019※Please confirm the latest event details with the event organizer or on the official website.
Venue: Tokyo-to, Inagi-shi, Yanokuchi 4015-1 Yomiuri Land
Website: http://yomiuriland.com/

 

  1. OSAKA Renaissance of Light 2018
    The main feature of the Osaka Light Symposium 2018 in which the lights are integrated from the city hall around Nakanoshima Park. At the Osaka Municipal Central Public Hall, we celebrate the 100th anniversary of the opening this year. Also in the west side of the Nakanoshima Park Rose Garden, about 1000 lanterns will be put up to celebrate Taiwan’s Lunar New Year (Gen Shosetsu). Nakanoshima Illuminations Street of Zelkova trees with a total length of about 150 meters is synchronized with music and colorful lights.

出典:「大阪・光の饗宴2018」HP

 

OSAKA Renaissance of Light 2018
Event Period: December 14-25, 2018 17:00~22:00 (Some programs are from 16:00~)※Please confirm the latest event details with the event organizer or on the official website.
Venue: Osaka Prefecture Osaka-shi Kita-ku Osaka City Hall/Nakanoshima Park
Website: http://www.hikari-kyoen.com/

 

 

 

  1. 24th Annual Kobe Luminarie
    Kobe, famous for its night view, remembers victims of the Great Kobe Earthquake and entrusts dreams and hopes for the revival and revitalization of the city since 1995. Since then, it has been supported by many people as an event symbolizing Kobe. The theme is changed every year, and LED light bulbs are used for all works including large works of Luminarie street. Furthermore, in order to continue Kobe Luminarie, please consider to cooperate with the venue donation (100 yen per person).

出典:神戸ルミナリエHP

 

24th Annual Kobe Luminarie
Event Period: December 7-6, 2018 (※For details, please refer to the official website)※Please confirm the latest event details with the event organizer or on the official website.
Venue: Hyogo-ken, Kobe City, Chuo-ku
Website: http://kobe-luminarie.jp/

 

 

 

  1. National Showa Memorial Park Winter Vista Illumination 2018
    An oasis of llumination at the National Showa Showa Memorial Park in Tokyo. From the Tachikawa area to the plaza, it is wrapped in light. The theme of the illumination changes every year, directing different expressions respectively. Lighting up the large fountain with the symbolic existence of the champagne glass tower using the approximately 15,000 glasses and the symbolic existence of the park, with the canal in the center, the illuminating world where trees and the water surface shine can enjoy the fantastic world.

出典:国営昭和記念公園HP

 

National Showa Memorial Park Winter Vista Illumination 2018
Event Period: December 8-25, 2018 17:00~21:00 (Admission to ~20:50 ※From 16:00 onwards you can only enter from the Tachikawa gate)※Please confirm the latest event details with the event organizer or on the official website.
Venue: Tachikawa-shi, Tokyo Midoricho 3173 National Showa Memorial Park Tachikawa entrance – Fureai Hiroba
Website: http://www.showakinen-koen.jp/

 

 

 

  1. Shonan’s Jewels 2018 ~ Light and Color Celebration Enoshima ~
    Enoshima Sea Candle (Enoshima Observatory Lighthouse), which is popular as a symbol of Shonan, is focused on various parts of Enoshima Island as illumination. The main venue glows with colorful crystal beads. From the middle of December, you can enjoy 20,000 winter tulips and illumination competitions

出典:江の島サムエルHP

 

Shonan’s Jewels 2018 ~ Light and Color Celebration Enoshima ~
Event Period: November 23, 2018 to February 17, 2019, 17:00 to 20:00※Please confirm the latest event details with the event organizer or on the official website.
Venue: Kanagawa Prefecture Fujisawa City Enoshima, Enoshima Sea Candle, Nakatsu Palace Square, etc.
Website: https://enoshima-seacandle.com/

 

 

 

  1. 2018 Sendai Light Pageant
    Sendai ‘s winter scenes that counts the 33rd time this year. With the theme “Lights on everyone, the light of the heart” with about 600 thousand star-like lights. During the period, there are also booths and ice rinks at Gotokudai Park and Citizen Square. Also, from November 1 to the next February 20 entitled “2018 SENDAI Light Pageant in Izumi Park Town,” the main street in the center area of Izumi Parktown will be colored as the pageant of light.

出典:SENDAI光のページェント実行委員会HP

 

2018 Sendai Light Pageant
Event Period: December 14-31, 2018 17:30-22:00 (※ Fridays, Saturdays and December 23-24 are ~23:00, and December 31 is ~24:00)※Please confirm the latest event details with the event organizer or on the official website.
Venue: Miyagi-ken Sendai City Aoba-ku Jozenji-tsu
Website: http://www.sendaihikape.jp/

Read More

All About Map Code Service

  1. What is Map Code?
  2. How do you use Map Code Service?
  3. Important Notes


1. What is Map Code?

Map Code is a code number system that makes it easy to set the destination when you enter it to the car GPS.
Every place in Japan can be represented by a map code of 6-12 digits.

Example: Tokyo Sky Tree: 742 740 * 81


2. How do you use Map Code Service?

① Please check if your reservation includes map code service.
You can check it in the reservation confirmed e-mail.
If either of the following applies, your booking includes map code service:
· The map code service is included in the ToCoo! options
· You reserved under the ToCoo! Traveler Support Plan

② Please request map code search.
You can request up to 10 map codes per reservation.
Please request a map code search at least 4 days before the rental car start date.

Please send us the information of 10 destinations where you want the map code by email.
E-mail address: rc-cs@coo.ne.jp

For us to find a map code for you, we need detailed information such as tourist spot name, facility name, address, or phone number. We cannot find map codes with vague information.
Good examples (easy to verify the correct location):
1. Tokyo Sky Tree
1-2 Oshigami Sumida-ku, Tokyo 101-0045 Tokyo
Phone Number 000-0000-0000

Bad examples (impossible to find the map codes):
1. Hokkaido Sapporo City (the area is wide and unspecified)
2. How to get to Kawaguchiko from Tokyo (there are no map codes for routes)

③ After we receive your request, we will find the map codes within about 2 business days and will inform you by e-mail.

④ Enter the map code received by e-mail in the car navigation system and start using it.
When you type it in, please include * (asterisk) and half-width spaces.
* Some car navigation systems may not be able to input symbols or spaces. In that case, please try the following methods.

■ Half-width spaces cannot be entered: try putting in only the numbers
■ If * (asterisk) can not be entered: try putting in only the numbers to the left of * (asterisk)
* If you do not know how to use the car navigation system, please check with your rental car outlet when you pick up the car.


3. Important notes

① Since it may take more than two business days to reply to map code search request sent during weekends and holidays, please send us your map code search request as soon as possible.

② Regardless of the rental car usage period, there are only 10 map codes available per reservation.
If you need more than ten map codes, it will cost an additional fee (200 yen per extra map code).
Please contact us from the e-mail address mentioned above if you would like to add more map codes.

If you have any questions about Map Codes, please do not hesitate to contact us.
連絡先:Inquiry Form

Read More

Information About the Hokkaido Expressway Pass (HEP)/Kyushu Expressway Pass (KEP)/Tohoku Expressway Pass Plan

  1. What is the Hokkaido Expressway Pass (HEP)/Kyushu Expressway Pass (KEP)/Tohoku Expressway Pass?
  2. Availability Period
  3. How to use
  4. Important notes

*We will refer to Hokkaido Expressway Pass as HEP and the Kyushu Expressway Pass as KEP from now on.


1. What is the HEP/KEP/Tohoku Expressway Pass?

An Expressway Pass is a flat plan that allows you to use specific toll ways in Japan as much as you like.
HEP is a plan that allows you to use all the expressways in Hokkaido for a fixed price.
KEP is a plan that lets you use some of the Kyushu expressways at a fixed price.
Tohoku Expressway Pass is a plan that lets you use the Tohoku expressways at a fixed price.

*There are some expressways that aren’t covered by the Expressway Pass. Please check the NEXCO websites below for more information about applicable expressways.
HEP: https://www.driveplaza.com/trip/drawari/hokkaido_expass/en.html
KEP: https://global.w-nexco.co.jp/en/kep/
Tohoku Expressway Pass: https://www.driveplaza.com/trip/drawari/tep2015/en.html

* To use an Expressway Pass, you need a special ETC card with your rental car. When you book HEP/KEP/Tohoku Expressway Pass plan with ToCoo! , you do NOT need to rent an ETC card separately. The ETC card provided by the rental car company is included in the plan. You cannot use a ToCoo! ETC card.


2. Availability Period

The usage period must match the rental car usage period.
*It is not possible to use an expressway pass for a period different from that of the rental car.


3. How to use?

① Please check whether or not your reservation includes HEP / KEP / Tohoku Expressway Pass. You can confirm it from the ”Reservation Confirmed mail”.
* If you meet one of the below conditions, your reservation includes HEP/KEP/Tohoku Expressway Pass.
・If “HEP/KEP/Tohoku Expressway Pass” is included in the plan name in your reservation confirmed email
・If “HEP/KEP/Tohoku Expressway Pass” is included in the options under the plan name (not ToCoo! options)
② Please get the ETC card at the rental car outlet.
③ Please pay the fee for HEP/KEP/Tohoku Expressway Pass at the rental car outlet.
*The HEP/KEP/Tohoku Expressway Pass fee is not included in the rental car fee.
Please check here about the amount.
④ Insert the ETC card into the ETC device in the rental car and start using it.
*For details on how to use the ETC card and the pre-equipped ETC card reader device, please check with the rental car outlet.
⑤ Please return the ETC card to the rental car outlet when you return the car.


4. Important notes
*You cannot change the usage period for the HEP/KEP/Tohoku Expressway Pass.
*If you book the HEP/KEP/Tohoku Expressway Pass plan but decide you don’t need it, you can opt out by informing the rental car outlet staff when you pick up the car.

If you have any questions, please don’t hesitate to contact us here:
Inquiry Form

Read More

Rental Car Airport Counter Guide

By pressing the icon of the rental car company next to the airport, you can see the information on the airport counter below.

New Chitose Airport (Domestic Terminal)  
New Chitose Airport (International Terminal)
Narita International Airport (Terminal 1)  
Narita International
Airport (Terminal 2 & 3)
Haneda Airport Domestic Terminal 1  
Haneda Airport Domestic Terminal 2
Chubu Centrair International Airport  
Kansai International Airport  
Fukuoka Airport International Terminal
Fukuoka Airport Domestic Terminal
Kagoshima Airport International Terminal
Naha Airport 相關圖片

 

 


New Chitose Airport (Domestic Terminal)

The check in counter is on the 1st floor of the domestic terminal building.
Please go to the “Car Rental Counter” shown on the map.


出典:新千歳空港ホームページ

 

 


New Chitose Airport (International Terminal)
Please check in at the information counter on the first floor. Go out from the arrival gate and proceed left, and go to the first floor with the escalator on the left at the end. When you get to the center, there is an information counter on the right, where the “?” mark is shown below.

出典:新千歳空港ターミナルビルホームページ

 

 


Narita International Airport (Terminal 1)

The reception counter is in the arrival lobby on the 1st floor.
The “14” on the map shows the counter location.

出典:成田国際空港公式WEBサイト

 

 



Narita International Airport (Terminal 2 & 3)
* If you arrive at Terminal 3, please use the rental car counter in Terminal 2 (domestic).

The counter is in the arrival lobby on the 1st floor of Terminal 2.
The “9” on the map is the counter location.

出典:成田国際空港公式WEBサイト

 


Haneda Airport Domestic Terminal 1 (Times, Orix, and Nissan)

Please go to the reception counter in the arrival lobby on the 1st floor. Please use the rental car counter near “Information Desk 3,” where the orange “?” mark is shown in the map below.

出典:羽田空港国際線旅客ターミナルホームページ

 

 


Haneda Domestic Airport Terminal 1 (Nippon, Toyota)
Please go to the reception counter in the arrival lobby on the 1st floor. Please use the rental car counter near “Information Desk 5,” where the orange “?” mark is shown in the map below.

出典:羽田空港国際線旅客ターミナルホームページ

 

 


Haneda Airport Domestic Terminal 2 (Nippon, Orix, Nissan)

Please go to the reception counter in the arrival lobby on the 1st floor. Please use the rental car counter near “Information Desk 3,” where the orange “?” mark is shown in the map below.

出典:羽田空港国内線旅客ターミナルホームページ

 

 


Haneda Airport Domestic Terminal 2 (Times, Toyota)

The rental car counter is located next to the Information Desk 4 with the orange “4” displayed in the map below.

出典:羽田空港国内線旅客ターミナルホームページ


Chubu Centrair International Airport

After arrival, please go to the 2nd floor information counter in the Access Plaza, where the red “?” mark is shown in the middle of the map below. The information counter hours are from 9:00-18:00.
※If you arrive outside of the business hours, please go directly to the outlet from the 1st floor Access Plaza.

出典:中部国際空港ホームページ


Kansai International Airport

Please go to the reception counter of the rental car company you have reserved. The counters are located on the 1st floor of the Aero Plaza, 3 minutes on foot from the arrival exit. It is shown as “23” on the map  below.
※There are no rental car counters in Terminal 2. Please go directly to the outlet from the 1st floor Aero Plaza.

出典:関西国際空港ホームページ

 

 



Fukuoka Airport International Terminal (Toyota)

There is free transfer service to the outlet provided by the rental car companies (required time: about 3 minutes).
※Please go to the 1st floor joint car rental information desk in the airport for guidance about the free transfer service. Please see the car symbol above the red “?” mark on the map below.

出典:福岡空港ホームページ

 


Fukuoka Airport International Terminal (Nissan)

There are free courtesy bus service between the airport and outlet.
Please come to the counter at arrival lobby located in the international terminal.

You can call for courtesy bus using a phone at the counter if our staff is not there. 

*It may take from 30 minutes up to 60 minutes to pick up and drop off depends on traffic condition.

*You can also use the airport free shuttle bus which runs between International terminal and Domestic terminal
and our Fukuoka Airport outlet is just 3 minutes on foot from the domestic terminal.
This shuttle bus operates every 5 minutes and it is about 15 minutes between the international and domestic terminal.

There is free transfer service to the outlet provided by the rental car companies (required time: about 3 minutes).
※Please go to the 1st floor joint car rental information desk in the airport for guidance about the free transfer service. Please see the car symbol above the red “?” mark on the map below.

出典:福岡空港ホームページ

 


Fukuoka Airport International Terminal (Times)

Please come to the special counter in the international terminal. Please see the car symbol above the red “?” mark on the map below. If staff are not present, please use the dedicated telephone at the counter. The staff will provide free shuttle service from the airport to the outlet (about 3-5 minutes).
Phone number: 092-432-7070

出典:福岡空港ホームページ

 

 


Fukuoka Airport International Terminal (Nippon)

1.Please go to the car rental counter on the left of the arrival gate.
2.After checking in, the staff will provide free transfer service to the outlet from the 3rd floor shuttle area.
※If there is no one at the counter, please call 0120-65-0919 (toll free).

出典:福岡空港ホームページ

 

 

 


Fukuoka Airport International Terminal (Budget)

Please go to the rental car counter on the first floor of the international terminal to register at the counter (the red “?” mark as shown below). Then, please wait at the International Terminal 3F exit, next to the police box. (If there is no one at the counter, please call + 81-92-735-8886.)

出典:福岡空港ホームページ

 

 

 


Fukuoka Airport Domestic Terminal (Toyota)

There is no transfer service available. From the domestic terminal south side, it is about 5 minutes on foot. If you are coming from the north arrival gate, it is about 10 minutes on foot.

出典:福岡空港ホームページ

 

 


Fukuoka Airport Domestic Terminal (Toyota)

There is no transfer service available.
From the south domestic terminal exit, please cross the traffic light in front of you and walk for about 3 minutes.

出典:福岡空港ホームページ

 

 

 


Fukuoka Airport Domestic Terminal (Times)

There is free transfer service available.
After arrival, please call the outlet (092-629-5656) and wait at the meeting spot, the Domestic Terminal North Exit rental car only shuttle area. The staff will pick you up in 5-10 minutes.

出典:福岡空港ホームページ

 

 

 

 


Fukuoka Airport Domestic Terminal (Nippon)
There are two Nippon outlets, so please be careful. 

Nippon Rental Car Fukuoka Airport-Daiichi (1)
There is no transfer service.
3-minute walk from the Arrival Area South. 1-minute walk from the subway exit 4.

Nippon Rental Car Fukuoka Airport-Daini (2)
After arrival, please call the toll-free number 0120-59-0919. Please proceed to the front parking lot near the Arrival Area North. The staff will pick you up at the car rental 「Pick-up & Drop-off zone」.

出典:福岡空港ホームページ

 

 

 

Kagoshima Airport International Terminal


Nissan Rent a Car

There is no reception counter in the airport. To receive transfer service to the outlet, please call directly at the information counter.
Nissan Rent a Car phone number: 0995-58-2121

出典:鹿児島空港国際線ターミナルホームページ

 

 

 


BUDGET Rent A Car

There is no reception counter in the airport. To receive transfer service to the outlet, please call directly at the information counter.
BUDGET Rent A Car phone number: 0995-58-3543

出典:鹿児島空港国際線ターミナルホームページ

 

 


TOYOTA Rent a Car

There is no reception counter in the airport. To receive transfer service to the outlet, please call directly at the information counter.
TOYOTA Rent a Car phone number: 0995-58-2306

出典:鹿児島空港国際線ターミナルホームページ

 

 

 


Times Car Rental

There is no reception counter in the airport. To receive transfer service to the outlet, please call directly at the information counter.
Times Car Rental phone number:0995-58-3888

出典:鹿児島空港国際線ターミナルホームページ

 


Nippon Rental Car
There is no reception counter in the airport. To receive transfer service to the outlet, please call directly at the information counter.
Nippon Rental Car phone number: 0995-58-2539

出典:鹿児島空港国際線ターミナルホームページ

 


Sky Rent a Car
There is no reception counter in the airport. To receive transfer service to the outlet, please call directly at the information counter, exit the airport at exit ① shown on the map below, and go ahead 30 meters to the right to the meeting place.
Sky Rent a Car phone number: 0995-58-9330

出典:鹿児島空港国際線ターミナルホームページ

 

 


Naha Airport

There is no reception counter in the airport. The rental car company will pick you up from the airport. If you arrive on an international flight, please go to the domestic terminal to the “Rental Car Pickup” place designated on the map below after getting your luggage. Go out of the exit and cross the pedestrian crosswalk. You will see the 11-B sign for “Rental Car Shuttle Bus Stop,” so please wait there for transfer service.

出典:那覇空港国内線ターミナルホームページ

 


BUDGET Rent A Car

There is no reception counter in the airport. The rental car company will pick you up from the airport. Please call the rental car outlet when you arrive. If you arrive on an international flight, please go to the domestic terminal to the “Rental Car Pickup” place designated on the map below after getting your luggage. Take the exit #1 on the JAL side of Naha Airport and cross the pedestrian crosswalk. You will see the 11-B sign for “Rental Car Shuttle Bus Stop,” so please wait there for transfer service.
BUDGET Rent A Car phone number: 098-856-2200

出典:那覇空港国内線ターミナルホームページ

 

 

Read More

Must Read! ToCoo! WiFi Rental Guide

Do you know where to pick up and return your ToCoo! WiFi router? Check our arrival checklist below so your WiFi rental will go smoothly!

Picking up the WiFi Router

There are two ways for you to receive your WiFi router.
★If you would like to have your WiFi router sent to your hotel, please make sure that the name you used for your ToCoo! reservation and the name you used for the hotel reservation match! If the names are different, there is a high possibility that you will not receive the package. If you would like to change the addressee for your package, please email our customer support team as early as possible!

Currently, you can pick up ToCoo! WiFi routers at major airports in Japan from the Telecom Square Mobile Counters.

 

「telecomsquare」的圖片搜尋結果

■Available Airport Counter
New Chitose Airport International Terminal
Narita Airport Terminal 1
Narita Airport Terminal 2
Haneda Airport International Terminal
Kansai International Airport Terminal 1 
Fukuoka Airport International Terminal


New Chitose Airport International Terminal
Location: Mobile Center on the 2nd floor of the arrival lobby in the International Terminal, immediately in front of the international arrival gate
Business hours: 08:00~20:00
新千歳機場國際線旅客航廈 2樓 入境大廳 Mobile Center新千歳機場 地圖


Narita Airport Terminal 1
Location: Mobile Center on the 1st floor arrival lobby in the north wing, in front of the escalator
Business hours: 07:30~21:00
成田機場第一航廈 1樓 入境大廳 地圖


Narita Airport Terminal 2
Location: Mobile Center in front of the descending escalator, next to the tourist office
Business hours: 07:30~21:00
成田機場第二航廈 1樓 入境大廳 地圖

 


Haneda Airport International Terminal
Location: Mobile Center on the 2nd floor arrival lobby,  near the domestic flight check-in counter
Business hours: 06:00~23:00
羽田機場 2樓 入境大廳 Mobile Center羽田機場 地圖


Kansai International Airport Terminal 1
Location: Mobile Center on the 1st floor south arrival lobby, on the right-hand side of the south arrival gate
Business hours: 07:00~21:00

關西國際機場第一航廈 1樓 入境大廳 Mobile Center關西機場南 地圖


Fukuoka Airport International Terminal
Location: Mobile Center on the 1st floor arrival lobby, in front of the entrance (you will also pass the Mobile Center on both arrival and departure)
Business hours: 08:00~21:30
福岡機場國際線旅客航廈 1樓 入境大廳 地圖

What to do when you arrive at the Mobile Center counter
① Show the email you received from Telecom Square to the staff member at the counter (reservation number starting with “B”)
②Receive the WiFi router
When you receive the WiFi router, be sure to open the pouch and confirm that all the required items are present.
*If you won’t go back to the airport on your WiFi router return date, please be sure to get the return slip (Yamato Transport TA-Q-BIN) from the staff member for returning the WiFi router.
P.S. If you don’t get the TA-Q-BIN return slip, you won’t be able to know the address for return, so please email ToCoo! Customer Support for assistance.

WiFi Router

 

 

 

 

 

TA-Q-BIN Return Slip (Yamato Transport)

 

 

Returning the WiFi Router

I’ll pick up the WiFi router at the airport counter, but I won’t go back to the airport on the return date.
You’ll need a TA-Q-BIN return slip. Please make sure to get the return slip from the staff member at the Telecom counter when you pick up the WiFi router. You’ll need to get an envelope yourself, but there will be no shipping fee if you use the Telecom-provided TA-Q-BIN return slip. You can post the WiFi router package from a convenience store (Seven-Eleven or Family Mart).

TA-Q-BIN Return Slip (Yamato Transport)

 

 

I’ll pick up and return the WiFi router at an airport counter.
You can return the WiFi router anytime at the airport counter, even if it’s outside of the normal business hours. You can use the Return Box next to the Telecom counter to return the rental items (WiFi router & ToCoo! ETC cards can both be returned here).

 

 

My WiFi router will be sent to my hotel, and I won’t go to the airport on the return date.
You can reuse the old envelope to return the WiFi router. Please remove the original white slip. Then, tape the enclosed TA-Q-BIN (宅急便) slip on the envelope. If you have already thrown out the envelope, please purchase a new envelope at a convenience store (Seven Eleven or Family Mart). You can post the rental items by handing it to the cashier at the convenience store.

TA-Q-BIN Return Slip (Yamato Transport)

 

 

My WiFi router will be sent to my hotel, and I will go to the airport on the return date.
You can return the WiFi router anytime at the airport counter, even if it’s outside of the normal business hours. You can use the Return Box next to the Telecom counter to return the rental items (WiFi router & ToCoo! ETC cards can both be returned here).

 

 

 

P.S. The WiFi router and ETC card can be returned together. Let’s put the WiFi router and the ToCoo! ETC card in the envelope together!

Read More

All About Telephone Translator Support

1. What is Telephone Translator Support? 
2. When can I use Telephone Translator Support?
3. How can I use Telephone Translator Support?
4. Important notes


1. What is Telephone Translator Support?
24-hour Telephone Translator Support can respond to every place and situation in case of trouble or need for help. With this service, you can travel safely and securely in Japan.
Supported languages are Japanese, English, Chinese and Korean.
Telephone Translator Support is not exclusive for rental car situations. It can be used in any situation, as you can see below.

<Questions during shopping>

<When you need an interpreter at a restaurant>

<When you need directions>

*The Telephone Translator Support cannot respond to any inquiries other than for translation purposes.


2. When can I use Telephone Translator Support
The service is available 24/7 if it is within the rental car usage period.
There is no limit on the number of times of use.


3. How to use Telephone Translator Support
① Please check whether or not your reservation includes Telephone Translator Support. You can confirm it from the ToCoo! options section of the Reservation Confirmed mail. If Telephone Translator Support is included in the ToCoo! options, your reservation has the service included.

② Call the dedicated Telephone Translator Support phone number and tell the operator your reference number.
*We will send the phone number and reference number to you by email 1-3 days before your rental car start date.
*The translation service is only for telephone correspondence, so it can’t be used with WiFi phone services such as Line phone, WhatsApp phone, etc.

③ Describe the situation to the operator and tell them what you need translated, then hand the phone to the other party.

④ After finishing with the interpreter, please hang up the phone.


4. Important notes

① Translation service can only be used when you are physically facing the person who you would like to translate. It is not possible to interpret for people who are not with you at the time of the phone call.

② Telephone Translator Support cannot be used as a customer service line. The translators cannot respond to any inquiries about ToCoo services, problems (such as car trouble), or any other negotiations.

③ You can’t use telephone translation service if you don’t have the reference number. If you do not receive an email with the dedicated telephone number and reference number by 1 day before the car rental service begins, please contact us from the following Inquiry Form.

④ Any call charges will be paid by the customer.

If you have any questions, please don’t hesitate to contact us via the Inquiry Form on our website.

 

 

 

Read More