TOCOO Customer Support Team takes Silver Week Off in September(special holiday in Japan) as the below schedule.
Customer Support (Email contact)
19 SEP (Sat.) Closed
20 SEP (Sun.) Closed
21 SEP (Mon.) 10:00 to 13:00 Morning Only
22 SEP (Tue.) 10:00 to 13:00 Morning Only
23 SEP (Wed.) 10:00 to 13:00 Morning Only
24 SEP (Thu.) 10:00 to 18:00
*It might take longer to reply to your inquiry than usual.
*Last-minutes inquiry/request should be asked directly to the outlet.
*Any inquiry/request out of business hours is to be processed in the next business day or later, i.e. on 24 SEP. or later, on a first come first served basis.
We are sorry for the inconvenience caused.