Q; What shold I do upon arrival at the car outlet?

A; Please come to the outlet by the scheduled pick up time.

①Tell the booking name and the booking reference number at the counter.


*If you book TOCOO! ETC Card rental at the outlet, please receive the parcel of TOCOO! ETC Card.


②Confirm the return date, time and the return outlet and the Terms and Conditions including the Insurance coverage.


③Confirm and register the International License(under1949 Geneva Convention or Translation(for France, Germany, Swiss,Belgium etc), Original Licence, and Passport of all the drivers.


④Confirm the Terms and Conditions of the car rental and sign the car rental contract(Execute the car rental contract)


⑤Make the payment by credit card in case of a booking paid upon arrival.


⑥Come to the car to be reserved for you.


⑦Check the car condition. If it has a damage e.g. scratch, dent etc., mark the place on the Inspection Sheet with the outlet staff.


*Please note that if any damage which is not marked on the Inspection Sheet is found upon returning, you need to pay the repair fee since it was judged as the one made by the renter during your car rental.


⑧Set and put a Child Seat, luggage, and ETC Card by the renter.


⑨Check the Fuel level.


⑩Now it’s start of the rental! Keep safe driving and enjoy the journey till returning the car.