Golden Week 2019 Closure Information

In Japan, the Golden Week public holiday will last from April 27-May 6, 2019. ToCoo! customer support business hours will be as follows.

■Customer Support (email correspondence)
4/27/2019 (Saturday) CLOSED
4/28/2019 (Sunday) CLOSED
4/29/2019 (Monday) CLOSED
4/30/2019 (Tuesday) 10:00~16:00 ※Limited special correspondence day
5/1/2019 (Wednesday) CLOSED
5/2/2019 (Thursday) CLOSED
5/3/2019 (Friday) 10:00~16:00 ※Limited special correspondence day
5/4/2019 (Saturday) CLOSED
5/5/2019 (Sunday) CLOSED
5/6/2019 (Monday) CLOSED
5/7/2019 (Tuesday) Normal business hours resumed

We will be answering inquiries received on the above special correspondence days during the opening hours, but please be aware that depending on the content of the inquiry and the high volume of inquiries received during this time, it may take longer than usual to reply. We will respond to all inquiries sequentially from May 7, 2019.

For urgent matters relating to an active rental car reservation, please refer to the below information and contact the rental car company directly.

■Rental car company call centers

Rental Car Company Business Hours Contact Method
Nissan Rent a Car 09:00 – 18:00 +81-96-355-6752
Nippon Rent a Car(English) 09:00 – 17:00 +81-3-6859-6234
Budget Rent a Car 24 hours Please use the chat window on the below link on the bottom right.
https://www.budgetrentacar.co.jp/en/
Times Car Rental 08:00 – 18:45 +81-50-3786-0056
Toyota Rent a Car 08:00 – 20:00 +81-92-577-0091

*For rental car companies other than those listed above, please confirm the outlet phone number from your “Reservation confirmed mail.”

12 thoughts on “Golden Week 2019 Closure Information

  1. Jittirat Pushsondok say:

    For reservation no.TC-190420-092000,I would like to confirm you that I am still making to reserve your car from 19 May 2019 to 25 May 2019 .Please confirm me in early that is OK .
    Thank you

    • smith say:

      Hi, Jittirat Pushsondok. Please contact us via the Inquiry Form on our website or at rc-cs@coo.ne.jp for reservation details. Thanks!

      • Jittirat Pushsondok say:

        Thank you but no one has a make response to answer me in the e mail.

        • smith say:

          Unfortunately, we can’t receive emails sent to our no-reply email address. Could you please try resending your email again to “rc-cs@coo.ne.jp”? Thank you!

          • Jittirat Pushsondok say:

            I have sent the email again already.Please read and reply
            Thank you very much.

          • smith say:

            Can you please make sure to add ToCoo’s email addresses (@coo.ne.jp) to your “NOT SPAM” list? We have sent you a reply but maybe it was sent to your spam folder. Thanks!

  2. Suchela say:

    I want to know that can i pick up car reservation on may 5 ,2019 at your location pick up sapporo station morth exit
    But i do mot get answer

  3. Elya Surie say:

    We were a group of 10 tourists from Indonesia and booked a package of Dyed all in Pink Fuji Shibazakura & Sightseeing at Mt. Fuji 5th Station! (TYO0804), in the name of Elya Surie and Noptudi Dapitson Bahusinara.

    We hereby inform you that until now we have not received transportation from Nagoya to Tokyo, while our departure time to Fuji is May 1, 2019 at 7:15 a.m.
    We will get transportation using Shinkanzen departing from Nagoya at 6:20 a.m. and arrive in Tokyo at 8:30 a.m.

    Please provide wisdom for obstacles beyond our capacity with several alternatives as follows:
    1. Can we be picked up at Nagoya Station? or
    2. Can we reschedule our departure time from Shinjuku at 9:30 a.m.?

    We are very sorry for the delay beyond our control and sincerely hope to get an exception and wisdom from the two alternatives above.

    Please answer our questions as soon as possible, so that we can take immediate action.

    Our cellular telephone numbers are:
    +628118208063 / +6281932811860 / +6287886065490 / +62811936497.

    Thank you for your attention and wisdom given.
    Warm regards,
    Elya Surie
    Noptudi Dapitson Bahusinara

    • smith say:

      Hello, Elya Surie. Sorry for the delay in replying, we were closed during the Golden Week holidays. Please contact us via the Inquiry Form on our website or at rc-cs@coo.ne.jp for reservation details. Thanks!

  4. Norman Khoo say:

    Reservation Number:
    TC-190503-061500 I have an urgent emergency. Please help. I have sent you a request.

    • smith say:

      Hello, Norman Khoo. Sorry for the delay in replying, we were closed during the Golden Week holidays. Please contact us via the Inquiry Form on our website or at rc-cs@coo.ne.jp for reservation details. Thanks!

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