In Japan, the Golden Week public holiday will last from April 27-May 6, 2019. ToCoo! customer support business hours will be as follows.
■Customer Support (email correspondence)
4/27/2019 (Saturday) CLOSED
4/28/2019 (Sunday) CLOSED
4/29/2019 (Monday) CLOSED
4/30/2019 (Tuesday) 10:00～16:00 ※Limited special correspondence day
5/1/2019 (Wednesday) CLOSED
5/2/2019 (Thursday) CLOSED
5/3/2019 (Friday) 10:00～16:00 ※Limited special correspondence day
5/4/2019 (Saturday) CLOSED
5/5/2019 (Sunday) CLOSED
5/6/2019 (Monday) CLOSED
5/7/2019 (Tuesday) Normal business hours resumed
We will be answering inquiries received on the above special correspondence days during the opening hours, but please be aware that depending on the content of the inquiry and the high volume of inquiries received during this time, it may take longer than usual to reply. We will respond to all inquiries sequentially from May 7, 2019.
For urgent matters relating to an active rental car reservation, please refer to the below information and contact the rental car company directly.
■Rental car company call centers
|Rental Car Company||Business Hours||Contact Method|
|Nissan Rent a Car||09:00 – 18:00||+81-96-355-6752|
|Nippon Rent a Car（English）||09:00 – 17:00||+81-3-6859-6234|
|Budget Rent a Car||24 hours||Please use the chat window on the below link on the bottom right.
|Times Car Rental||08:00 – 18:45||+81-50-3786-0056|
|Toyota Rent a Car||08:00 – 20:00||+81-92-577-0091|
*For rental car companies other than those listed above, please confirm the outlet phone number from your “Reservation confirmed mail.”