In Japan, there is a long public holiday called Golden Week from the end of April to the beginning of May. For 2019, the Golden Week period is 10 consecutive holidays from April 27 to May 6.
Japanese people often use this long holiday to travel, either back to their rural homes or around the country for leisure, so congestion will likely cause traffic jams. If you will be going to Japan around this period, we recommend a relaxed travel plan.
Please see the traffic forecast below to help you plan your trip. Let’s enjoy a comfortable trip and avoid traffic jams!
Inbound: Toll roads heading towards urban areas Outbound: Toll roads heading away from urban areas ※”Urban areas” refers to metropolitan areas such as Tokyo, Osaka, Kyoto, and Nagoya.
Traffic Congestion Level
〇 : Moving well
⊚ : Moderate traffic
▲: Heavy traffic; certain times of day may be less crowded
★ : Peak congestion; very crowded
Note: The above information is provided by the toll road management company and does not guarantee congestion or traffic conditions. Be sure to check the road conditions yourself when traveling.
In Japan, the Golden Week public holiday will last from April 27-May 6, 2019. ToCoo! customer support business hours will be as follows.
■Customer Support (email correspondence)
4/27/2019 (Saturday) CLOSED
4/28/2019 (Sunday) CLOSED
4/29/2019 (Monday) CLOSED
4/30/2019 (Tuesday) 10:00～16:00 ※Limited special correspondence day
5/1/2019 (Wednesday) CLOSED
5/2/2019 (Thursday) CLOSED
5/3/2019 (Friday) 10:00～16:00 ※Limited special correspondence day
5/4/2019 (Saturday) CLOSED
5/5/2019 (Sunday) CLOSED
5/6/2019 (Monday) CLOSED
5/7/2019 (Tuesday) Normal business hours resumed
We will be answering inquiries received on the above special correspondence days during the opening hours, but please be aware that depending on the content of the inquiry and the high volume of inquiries received during this time, it may take longer than usual to reply. We will respond to all inquiries sequentially from May 7, 2019.
For urgent matters relating to an active rental car reservation, please refer to the below information and contact the rental car company directly.
■Rental car company call centers
Rental Car Company
Nissan Rent a Car
09:00 – 18:00
Nippon Rent a Car（English）
09:00 – 17:00
Budget Rent a Car
Please use the chat window on the below link on the bottom right.
Times Car Rental
08:00 – 18:45
Toyota Rent a Car
08:00 – 20:00
*For rental car companies other than those listed above, please confirm the outlet phone number from your “Reservation confirmed mail.”
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It’s totally free to become an affiliate partner, so you can earn commission without any risks. Please take this opportunity to participate! *In addition, there is a limit on the number of partners for each target country in order to protect current contract partners, so there may be cases where registration is refused. If you are interested, please submit your application as soon as possible.
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The following websites cannot participate.
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3) About Affiliate Commission
The basic affiliate fee is 3% of the basic rental fee.
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The affiliate fee will be paid according to the reservation amount.
Compensation coverage fee, option fees, drop-off fees and T.A.S. are excluded from the commission amount.
In some cases, the commission amount may be increased depending the size of the site.
Example: 30 reservations per month
Basic rental car fee: 9,000 yen/day (average)
Usage days: 5 days (average 5.2 days)
Commission: 9,000 yen × 5 days × 3% = 1,350 yen per reservation × 30 reservations = 40,500 yen per month
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We will pay the commission fee when the total commission amount exceeds 2,000 yen.
Example: if the monthly total for January’s reservations is 6,000 yen, the total 6,000 yen will be paid in February.
Example: if the monthly total for February is 1,000 yen and the monthly total for March is 3,000 yen, we will pay 4,000 yen in April.
5) Payment Method
We will remit the money to you via direct bank transfer.
If you use to use a different payment method, we will discuss it separately by email correspondance.
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Setsubun, or “節分” in Japanese, means the parting of the seasons. Every time the season changes, it’s called Setsubun, but the new year starts in spring according to the lunar calendar, so the most important Setsbun is in spring. It’s said that evil comes out at the turn of the season, so it’s very important to protect against it with a new milestone every year.
This year, Setsubun will be celebrated on Sunday, February 3, 2019. So, what do you actually do for Setsubun?
１. Bean throwing
On Setsubun, we throw beans while saying “Oni wa soto, fuku wa uchi,” which means “Devils are outside, luck is inside.” This tradition is called “mame maki,” where “mame” means beans (think edamame) and “maki” means throw. When you do mame maki, you are driving evil out of the house and attracting good luck into the house. Sometimes, the father of the house will dress up as the devil and children will throw their beans at him!
After you finish throwing the beans, you also have to eat some – but not off the ground! You have to eat as many beans as your age so you will get good luck and good health in the coming year.
２. Ehomaki (恵方巻)
You have to eat ehomaki during Setsubun to get good luck, too! Ehomaki means “lucky direction” sushi, and it must have at least 7 ingredients of different colors. This is because you must eat ehomaki while facing this year’s lucky direction, and you are not allowed to speak until you have finished eating the whole roll. You have to stay silent and make your wish for the new year, because luck will escape if you talk. By the way, the lucky direction this year is east by northeast! There are also some people who believe that you should close your eyes while eating, and there are even some who believe you’ll get the best luck if you laugh while eating! During Setsubun season, you can buy ehomaki at convenience stores, supermarkets, and fancy department stores too, so try it out! There are some very interesting flavors, such as all seafood ehomaki and even tonkatsu ehomaki!
To protect your house, there are some people who put the heads of sardines and decorations of holly on the entrance of their homes so that demons won’t gather. If you say this outside someone’s house, you might be disinclined to go in, too!
Customs and traditions vary depending on the region, but Setsubun is an event where parents can become demons, children can throw beans with delight, and the whole family can play and eat together. If you come to Japan during Setsubun, why not try experiencing the unique mame maki and ehomaki?
In Japan, the time period of January is called “o-shou-ga-tsu, Oshougatsu in Japan is an event for the family, much like Chinese New Year. Most Japanese people will be at home with their families come together to celebrate the New Year.
The o-souji ritual used to start on December. It has a practical and a spiritual significance. This major house cleaning is thought as a ritual to give a pleasant welcome to God on New Year’s Day.They will associate a big annual clean with spring, in Japan it’s done in the last days of the year – pretty much everywhere. Homes, schools and offices all get a thorough going over that creates a clean slate for the year ahead.
■New Year’s Decorations
After finish the house cleaning, it will start to decorate their houses with special decorations on December 28th and 30th. Please be carefully they would not do it on December 29th because that is apparently also not a good day to put up decorations because the number nine has the same sound as “suffer” (ku 苦) in Japanese, so it is also considered to be bad luck.
Let’s get to know the different Japanese new year decorations!
Kadomatsu are placed in pairs in front of the gate or front doors of homes to welcome the Shinto gods.
Shimekazari will put it on top of the house entrance to prevent bad spirits from entering and to invite the Shinto deity, to descend and visit.
A round rice-cake
Japanese people will and place these at very visible places around their homes for decoration. Placing them in different rooms is said to bring more luck, as each room will welcome Shinto gods come and stay.
■nengajo (New Year’s cards)
People say ”あけましておめでとうございます(akemashite omedetou (gozaimasu)” which is meaning congratulations on the new year. They will send New Year’s cards called ”nengajo ”to their family or someone treated well by. Although with the growth of the Internet and cell phones, the number of people who send nengajo is decreasing yearly, The receiver can know your feeling during you hand writing. However, do not send the New Year’s cards to anyone who has had a death in the family during the year.
■Huge bellbsound and toshikoshi soba” (year-crossing soba)
New Year’s Eve is called “Oomisoka” in Japanese. At Buddhist temples, huge bells are hit 108 times during midnight to get rid of all evil desires. Most people believe that huge bells are hit 108 times during midnight to get rid of all evil desires. So that we will eat the “toshikoshi soba” when we hearing the huge bells sounds and wish for a long lasting life. You can still listen the huge bells sounds even while you’re staying at home because you can see it at the TV shows.
■Events and customs
The first sunrise
It is an event to worship the first sun rising on New Year’s Day, which is the beginning of the year since it is believed that the Shinto gods of the year appear with the first sunrise. So, people pray for good luck when the first sun rises.
First visiting to the Shrine
At the beginning of the year, people go to the shrine and pray for the safety and happiness of the new year. Some people leave their home to visit the shrine on the night of the 31st, or at the midnight, and some people just go there in the morning on January 1st or afternoon. Shrines are very crowded at this time of year. The money which you can put into the wooden box for good luck is well known as the more money you put into it, the more luck you will get. On the other hands, some people believe if you put 5 Yen, it is super lucky. Since the pronunciation of 5 Yen which is ‘go en’ sounds similar to the word ‘ご縁(go en)’ which means luck.
It is a celebration meal that Japanese people have between January 1st and 3rd. Japanese people believe that Osechi dishes bring good luck in the sense of celebration. It is filled with grilled, boiled and pickled foods in a multitiered Japanese food box. It is made up of dishes which couldbepreserved longer time so that it can allow housewives who are busy with cooking take a rest around some days at the New Year.
Originally, this began with the custom to give some left over rice cakes to children. but today it has become an event for adults to give money to children. It’s a small bag of money that children receive from their parents, grandfathers, grandmothers and relatives.
You should eat Kagami-mochi which were offered to the Shinto gods after some days from the New Year day! People cut this rice cakes and put them into some red bean soup or Ozoni which is Dashi soup(Soup types and other ingredients might be changed up to the location.). They eat this praying for keeping good health of the new year. People eat this mostly on January 11th or 20th.
혹시 일본의 크리스마스 문화에 대해 아시나요? 일본만의 형태로 변화해온 흥미로운 크리스마스 문화, 이번 포스팅에서 소개드리고자 합니다.
프라이드 치킨과 크리스마스 케이크
25일 밤이 지나면
프라이드 치킨과 크리스마스 케이크
미국등에서는 크리스마스 저녁식사라 하면 칠면조나 햄 등의 통구이로 알려져있지만, 일본에서 크리스마스에 가장 사랑받는 요리는 프라이드 치킨이라해도 과언이 아니랍니다. 칠면조를 쉽게 구할 수 없었던 일본에서 칠면조를 대체한 것이 바로 이 치킨인데요. 일본의 크리스마스 시즌엔 프라이드치킨 수요가 급증하여, 켄터키 프라이드 치킨 등 패스트푸드나 음식점에서는 12월이 시작됨과 동시에 예약 접수를 시작한다고 해요. 편의점이나 슈퍼에서도 프라이드 치킨이나 로스트 치킨이 빽빽히 진열되어 있어 독특한 크리스마스 분위기를 엿볼 수 있답니다.
크리스마스 케이크를 먹는 것은 한국과 비슷하게 일본에서도 기본이라 여겨진답니다. 크리스마스 분위기를 연출하기 위해 산타 데코레이션 등 화려한 장식의 케이크를 보실 수 있습니다.( 참고로! 25일 저녁이 되면 크리스마스 케이크의 재고처리를 위해 반값 세일도 열리니, 그 시간대를 노려 싸게 구매하는 것도 절약의 팁이라면 팁입니다.)
일본에서 먹는 크리스마스 케이크의 발상은 1922년 양과자 메이커 “후지야”의 캐치프레이즈로 거슬러 올라갑니다. “크리스마스엔 케이크를 먹자”라는 캐치프레이즈와 함께, 생크림으로 데코된 케이크를 발매한 후지야. 당시, 케이크는 고급음식으로 일반 서민들은 접근하기 힘든 음식이었는데요. 1970년대 이후에는 서민들이 크리스마스 케이크를 먹는 것이 보편화 되었답니다. 현재 크리스마스 케이크로 가장 많이 볼 수 있는 것은 생크림 딸기 케이크지만, 그 외에도 다양한 맛과 데코의 케이크를 보실 수 있습니다.
크리스마스가 되면, 일본에서는 가족보다 연인과 데이트하며 로맨틱한 분위기로 보내는 경우가 많습니다. 일본인들에게 크리스마스와 발렌타인데이는 연인들을 위한 2대 이벤트로 자리잡고 있답니다. 아이들에게는 산타클로스가 착한 아이에게 선물을 가져다 준다는 날로 알려져있는게 일본에서도 같다고 하네요.
25일 밤이 지나면
즐거웠던 크리스마스는 12월25일의 밤이 지나면 언제 그랬냐는 듯 끝나버립니다. 가게의 진열과 크리스마스 장식품들은 25일의 폐점을 끝으로 일제히 모습을 감추고, 26일에는 바로 새해모드로 들어갑니다. 집에서도 물론, 장식된 크리스마스 트리가 정리되고 새해 문앞에 새우는 일본의 소나무 장식 ‘카도마츠‘로 꾸며진답니다.
기존 크리스마스 문화에 일본 전통적 관습을 도입해나가면서 독자적인 문화를 진화 시켜온 일본의 크리스마스. 이젠 일본의 독자적인 크리스마스 문화로 정착된 것 같네요. 12월이 되면 서양의 크리스마스 캐롤 뿐만아니라, 일본만의 크리스마스 캐롤이 들려오고, 방송에서도 크리스마스를 테마로 한 에피소드를 방영하는 것 등을 보면 말이죠.
Every December brings the season to celebrate Christmas around the world, and Japan is no exception. Christmas in Japan has many unique characteristics as part of Japan’s culture. This time we would like to introduce to you how Japanese people celebrate Christmas.
Fried chicken and Christmas cake
Who to celebrate with
Ending the 25th night
Fried Chicken and Christmas Cake
In the United States and elsewhere, Christmas dinner is a roast turkey or ham, but the dish most associated with Christmas in Japan is fried chicken. Since turkey is difficult to find in Japan, it was replaced with chicken instead. Demand for fried chicken in Christmas season in Japan is very high, with fast food chains such as Kentucky Fried Chicken and butcher shops accepting reservation as soon as December 1st. As Christmas draws nearer, fried chicken and roast chicken will be sold at convenience and grocery stores, so you will be able to see the unique Christmas atmosphere.
It is said that eating cake at Christmas is a staple for Japanese people. To produce a sense of Christmas, it is a common practice to arrange fruits and decorate it with Santa and other motifs. Incidentally, on the night of December 25, many cake shops will be selling their goods for half-price, so if you want to enjoy a more cost-effective Christmas, please time your shopping as such!
The origin of Christmas cake in Japan began with a campaign in 1922 when cake manufacturer Fujiya started selling a cake decorated with cream with the catch phrase “Let’s eat cake at Christmas!” At that time, cake was a luxury good, and ordinary people could not easily buy one, but around the 1970s, the custom to eat Christmas cake spread through every home in Japan. Whipped cream and strawberry Christmas cakes are the most popular in Japan today, but there are a variety of other flavors and decorated cakes.
Who to celebrate with
At Christmas time, Japanese people often spend more time with their romantic partner than with their families. So, for Japanese people, Christmas and Valentine’s Day are the two big romantic holidays for lovers.
By the way, it’s the same for children in Japan that Santa Claus brings Christmas presents to good children.
Ending on the 25th night
A happy Christmas will be finished at night on December 25th. The shop displays and Christmas decorations are changed immediately after closing on the 25th, and on the 26th we will enter 100% New Years mode. Of course, the Christmas tree will be put away and the traditional New Years kadomatsu (bamboo decoration) will be brought out.
Summary While incorporating Japanese customs, Christmas has evolved from the original for many years and Japan’s unique Christmas is now fully established. In December, Christmas songs playing throughout the town are not only Western traditional songs and pop music, but also Japanese original Christmas songs. Also in this season, TV and anime will also be broadcasting their Christmas episodes.
If you visit Japan in winter, why not enjoy a unique “Merry Christmas” in Japan?
In December, streets around the world will light up the city for the holidays and hold various illuminations. The town starts to be colored with various lights and fascinates the people walking by. Every year illuminations with various features are held all over Japan. We will introduce the most popular illumination events held this year.
Blue Cave SHIBUYA Yoyogi Park will be lit up for a total length of 800 meters and the magnificent Blue Cave represented by the blue-colored light colors the Shibuya winter streets. Several kinds of illumination with special effects effect will also appear.
Blue Cave SHIBUYA
Event Period: November 30-December 31, 2018 17:00～22:00 （The lighting time may depend on the day.）※Please confirm the latest event details with the event organizer or on the official website.
Venue: Tokyo-to, Shibuya-ku, Udagawacho, Shibuya Park Street-Yoyogi Park area
2. Germany Christmas Market Osaka 2018 This winter, a 27-meter high Christmas tree brightens the Wonder Square of Shin Umeda City. In Germany Christmas Market, you can enjoy German-style Christmas festivities in Japan, including German-style ornaments and candles, sausages and mulled wine. Also, a wooden merry-go-round with about 120 years of history will also be available. During the event, the whole Umeda Sky Building is full of the Christmas spirit.
Germany Christmas Market 2018
Event Period: November 16-December 25, 2018 17: 00 ~ 22: 30 ※Market is open from 12:00-21:00 (Friday ~ 22:00, Saturdays, Sundays and holidays 11:00-22:00)※Please confirm the latest event details with the event organizer or on the official website.
Venue: Osaka Prefecture, Osaka City, Kita-ku, Oyodonaka Shin Umeda City Wonder Square
3. Ebisu Garden Place Christmas illumination At Ebisu Garden Place, an illumination event is held entitled “Baccarat ETERNAL LIGHTS – Form of Joy.” The world’s largest baccarat chandelier of about 5 meters in height, about 3 meters in width, more than 8000 crystals, and more than 250 lights in total. It also features large Christmas trees on Clock Square, set in the city, lit up with a total of about 100,000 lights. You can enjoy a Christmas unique to Ebisu Garden Place.
Ebisu Garden Place Christmas Illumination
Event Period: November 3, 2018~January 14, 2019 Chandelier is lit from 11:00~24:00, Christmas illumination is 16:00~24:00 * Open throughout the day※Please confirm the latest event details with the event organizer or on the official website.
Venue: Tokyo-to, Shibuya-ku, Ebisu Garden Place Center Square
4. Marunouchi Illumination 2018 This year is the 17th anniversary for the Marunouchi Illumination. The illumination covers about 1.2 kilometers of the streets with 1 million original Marunouchi “Champagne Gold” LED lights. This year, the Nijubashi Square has also been added in to the illumination area, and the “Gate of Light” will be open again this year in the Yurakucho area.
Marunouchi Illuminaton 2018 Event Period: November 8, 2018-17 February 2019 17: 30-23: 00 (17: 00-24: 00 during December)※Please confirm the latest event details with the event organizer or on the official website.
Venue: Tokyo-to, Chiyoda-ku Marunouchi Naka-dori, Tokyo Station Area, Otemachi area, etc.
5. Yomiuri Land Jewellumination (R) ~ Shining Light Pier~
Jewellumination is produced by lighting designer Mikiko Ishii. This season we renewed the whole area with the theme of Light Pier as the ideal village of light, the gemstone illumination of 6 million lights. One of the highlights is the 25-meter high Jewelry Mountain. The slopes spread over the mountainside and you can enjoy sledding. In addition to the fountain show using 216 fountains with a width of 60 m and a height of 15 m, you can also enjoy ‘Starlight Bandet’ and ice skating, which runs like a shooting star across the night sky.
Yomiuri Land Jewellumination (R) ~ Shining Light Pier~
Event Period: October 11, 2018 – February 17, 2019 16:00 ~ 20:30 (※ From December 15th to 25th ~ 21: 00)
* Closed January 15-17 and 21-24, 2019※Please confirm the latest event details with the event organizer or on the official website.
Venue: Tokyo-to, Inagi-shi, Yanokuchi 4015-1 Yomiuri Land
OSAKA Renaissance of Light 2018 The main feature of the Osaka Light Symposium 2018 in which the lights are integrated from the city hall around Nakanoshima Park. At the Osaka Municipal Central Public Hall, we celebrate the 100th anniversary of the opening this year. Also in the west side of the Nakanoshima Park Rose Garden, about 1000 lanterns will be put up to celebrate Taiwan’s Lunar New Year (Gen Shosetsu). Nakanoshima Illuminations Street of Zelkova trees with a total length of about 150 meters is synchronized with music and colorful lights.
OSAKA Renaissance of Light 2018
Event Period: December 14-25, 2018 17:00~22:00 (Some programs are from 16:00~)※Please confirm the latest event details with the event organizer or on the official website.
Venue: Osaka Prefecture Osaka-shi Kita-ku Osaka City Hall/Nakanoshima Park
24th Annual Kobe Luminarie Kobe, famous for its night view, remembers victims of the Great Kobe Earthquake and entrusts dreams and hopes for the revival and revitalization of the city since 1995. Since then, it has been supported by many people as an event symbolizing Kobe. The theme is changed every year, and LED light bulbs are used for all works including large works of Luminarie street. Furthermore, in order to continue Kobe Luminarie, please consider to cooperate with the venue donation (100 yen per person).
24th Annual Kobe Luminarie
Event Period: December 7-6, 2018 (※For details, please refer to the official website)※Please confirm the latest event details with the event organizer or on the official website.
Venue: Hyogo-ken, Kobe City, Chuo-ku
National Showa Memorial Park Winter Vista Illumination 2018 An oasis of llumination at the National Showa Showa Memorial Park in Tokyo. From the Tachikawa area to the plaza, it is wrapped in light. The theme of the illumination changes every year, directing different expressions respectively. Lighting up the large fountain with the symbolic existence of the champagne glass tower using the approximately 15,000 glasses and the symbolic existence of the park, with the canal in the center, the illuminating world where trees and the water surface shine can enjoy the fantastic world.
National Showa Memorial Park Winter Vista Illumination 2018
Event Period: December 8-25, 2018 17:00~21:00 (Admission to ~20:50 ※From 16:00 onwards you can only enter from the Tachikawa gate)※Please confirm the latest event details with the event organizer or on the official website.
Venue: Tachikawa-shi, Tokyo Midoricho 3173 National Showa Memorial Park Tachikawa entrance – Fureai Hiroba
Shonan’s Jewels 2018 ~ Light and Color Celebration Enoshima ~
Enoshima Sea Candle (Enoshima Observatory Lighthouse), which is popular as a symbol of Shonan, is focused on various parts of Enoshima Island as illumination. The main venue glows with colorful crystal beads. From the middle of December, you can enjoy 20,000 winter tulips and illumination competitions
Shonan’s Jewels 2018 ~ Light and Color Celebration Enoshima ~
Event Period: November 23, 2018 to February 17, 2019, 17:00 to 20:00※Please confirm the latest event details with the event organizer or on the official website.
Venue: Kanagawa Prefecture Fujisawa City Enoshima, Enoshima Sea Candle, Nakatsu Palace Square, etc.
2018 Sendai Light Pageant Sendai ‘s winter scenes that counts the 33rd time this year. With the theme “Lights on everyone, the light of the heart” with about 600 thousand star-like lights. During the period, there are also booths and ice rinks at Gotokudai Park and Citizen Square. Also, from November 1 to the next February 20 entitled “2018 SENDAI Light Pageant in Izumi Park Town,” the main street in the center area of Izumi Parktown will be colored as the pageant of light.
2018 Sendai Light Pageant
Event Period: December 14-31, 2018 17:30-22:00 (※ Fridays, Saturdays and December 23-24 are ~23:00, and December 31 is ~24:00)※Please confirm the latest event details with the event organizer or on the official website.
Venue: Miyagi-ken Sendai City Aoba-ku Jozenji-tsu
Map Code is a code number system that makes it easy to set the destination when you enter it to the car GPS.
Every place in Japan can be represented by a map code of 6-12 digits.
Example: Tokyo Sky Tree: 742 740 * 81
2. How do you use Map Code Service?
① Please check if your reservation includes map code service.
You can check it in the reservation confirmed e-mail.
If either of the following applies, your booking includes map code service:
· The map code service is included in the ToCoo! options
· You reserved under the ToCoo! Traveler Support Plan
② Please request map code search.
You can request up to 10 map codes per reservation.
Please request a map code search at least 4 days before the rental car start date.
Please send us the information of 10 destinations where you want the map code by email.
E-mail address: firstname.lastname@example.org
For us to find a map code for you, we need detailed information such as tourist spot name, facility name, address, or phone number. We cannot find map codes with vague information.
Good examples (easy to verify the correct location):
1. Tokyo Sky Tree
1-2 Oshigami Sumida-ku, Tokyo 101-0045 Tokyo
Phone Number 000-0000-0000
Bad examples (impossible to find the map codes):
1. Hokkaido Sapporo City (the area is wide and unspecified)
2. How to get to Kawaguchiko from Tokyo (there are no map codes for routes)
③ After we receive your request, we will find the map codes within about 2 business days and will inform you by e-mail.
④ Enter the map code received by e-mail in the car navigation system and start using it.
When you type it in, please include * (asterisk) and half-width spaces.
* Some car navigation systems may not be able to input symbols or spaces. In that case, please try the following methods.
■ Half-width spaces cannot be entered: try putting in only the numbers
■ If * (asterisk) can not be entered: try putting in only the numbers to the left of * (asterisk)
* If you do not know how to use the car navigation system, please check with your rental car outlet when you pick up the car.
3. Important notes
① Since it may take more than two business days to reply to map code search request sent during weekends and holidays, please send us your map code search request as soon as possible.
② Regardless of the rental car usage period, there are only 10 map codes available per reservation.
If you need more than ten map codes, it will cost an additional fee (200 yen per extra map code).
Please contact us from the e-mail address mentioned above if you would like to add more map codes.
If you have any questions about Map Codes, please do not hesitate to contact us.
*We will refer to Hokkaido Expressway Pass as HEP and the Kyushu Expressway Pass as KEP from now on.
1. What is the HEP/KEP/Tohoku Expressway Pass?
An Expressway Pass is a flat plan that allows you to use specific toll ways in Japan as much as you like.
HEP is a plan that allows you to use all the expressways in Hokkaido for a fixed price.
KEP is a plan that lets you use some of the Kyushu expressways at a fixed price.
Tohoku Expressway Pass is a plan that lets you use the Tohoku expressways at a fixed price.
* To use an Expressway Pass, you need a special ETC card with your rental car. When you book HEP/KEP/Tohoku Expressway Pass plan with ToCoo! , you do NOT need to rent an ETC card separately. The ETC card provided by the rental car company is included in the plan. You cannot use a ToCoo! ETC card.
2. Availability Period
The usage period must match the rental car usage period.
*It is not possible to use an expressway pass for a period different from that of the rental car.
3. How to use?
① Please check whether or not your reservation includes HEP / KEP / Tohoku Expressway Pass. You can confirm it from the ”Reservation Confirmed mail”.
* If you meet one of the below conditions, your reservation includes HEP/KEP/Tohoku Expressway Pass.
・If “HEP/KEP/Tohoku Expressway Pass” is included in the plan name in your reservation confirmed email
・If “HEP/KEP/Tohoku Expressway Pass” is included in the options under the plan name (not ToCoo! options)
② Please get the ETC card at the rental car outlet.
③ Please pay the fee for HEP/KEP/Tohoku Expressway Pass at the rental car outlet.
*The HEP/KEP/Tohoku Expressway Pass fee is not included in the rental car fee.
Please check here about the amount.
④ Insert the ETC card into the ETC device in the rental car and start using it.
*For details on how to use the ETC card and the pre-equipped ETC card reader device, please check with the rental car outlet.
⑤ Please return the ETC card to the rental car outlet when you return the car.
4. Important notes
*You cannot change the usage period for the HEP/KEP/Tohoku Expressway Pass.
*If you book the HEP/KEP/Tohoku Expressway Pass plan but decide you don’t need it, you can opt out by informing the rental car outlet staff when you pick up the car.
If you have any questions, please don’t hesitate to contact us here: Inquiry Form