Difference between ToCoo! option and rental car company option

During the reservation process, many customers find it difficult to distinguish between ToCoo! options and the rental car company’s options.
So, this time we would like to explain the differences clearly and introduce how to tell them apart.
Please read to the end and refer to it when making a reservation~

Table of Contents
① Difference between ToCoo! option and rental car company option
②Explanation of ToCoo! options and rental car company option
-ToCoo! options
-Rental car company option
③How to Check Options

①Difference between ToCoo! option and rental car company option

There is only one difference between the options between ToCoo! and the rental car company.
Rental car options can only be rented at car rental company/outlet.
On the other hand, ToCoo! options can only be reserved/rented through ToCoo!.

*NOTE*
ETC cards can be rented at rental car outlet and ToCoo!.
Please note that some outlet do not lend out ETC card
However, the deadline for reservations with ToCoo! is 14 days before the pick up date.

②Explanation of ToCoo! options and rental car company option
We will list down any options for Toku and rental car companies. Please refer to this when making a reservation.

-ToCoo! options

・T.A.S.
If you book a car via ToCoo, T.A.S. (ToCoo Additional Support) is mandatory for your booking (there are no exceptions).
T.A.S. provides coverage for NOC (non-operation charge) and towing fees.
For more information on T.A.S., please see the following URL.
https://www2.tocoo.jp/en/contents/info/tas

・ETC card rental
It’s a card that can be used with the ETC system. If you use the ETC system, you don’t need to understand Japanese, you don’t need to use cash, and you don’t have to stop at toll gates, so it’s a very convenient system.
You can check about ToCoo! ETC Card below
https://www2.tocoo.jp/en/guide/2023/07/28/introduction-of-tocoo-etc-card-and-notes-on-renting-tocoo-etc-card/

・ToCoo! Expressway Pass (TEP)
The ToCoo! Expressway Pass Plan (TEP) lets you enjoy unlimited use of all of Japan’s expressways for a one-time, prepaid fee.
(A ToCoo! ETC card is MANDATORY if you would like to use TEP. You cannot use TEP without a ToCoo! ETC card.)
The TEP plan includes the ETC card rental fee, and the TEP fee would be charged to your registered credit card at booking as part of the ToCoo! options fee when the reservation is completed. The TEP fee is not included in the rental car fee since TEP is provided by ToCoo, not the rental car companies.
Please see the following URL for more information on TEP.
https://www2.tocoo.jp/en/campaign/index?campaign_id=963

・ToCoo! Unlimited ETC Pass
ToCoo! ETC Unlimited Pass is an expressway pass that gives you unlimited use of all of Japan’s expressways for a fixed price offered by ToCoo!
It includes a ToCoo! ETC card.
The ToCoo! ETC Unlimited Pass fee is not included in the car rental fee, but in the ToCoo! options fee.
Please see the following page for details:
https://www2.tocoo.jp/en/guide/2018/08/22/tocoo-unlimited-etc-pass/

・Wi-Fi router rental
Wi-Fi router rental offered by ToCoo!
Please see the following page for details:
https://www2.tocoo.jp/en/wifi/index

-Rental car company option

・GPS
It is installed in almost all Rental Cars. However, please make sure, if GPS is not written in [1. Car Info], the car may not be equipped GPS Option.
Please check the Rental Car that you want to reserve has GPS OR not when you make a reservation.

・ETC Card Reader Device
ETC Card Reader Device is a device to insert an ETC card.
ETC card reader is set for all the cars.
regrettably it is an EMPTY device without ETC card.

・Compensation Coverage
Compensation coverage, also sometimes called immunity insurance, or CDW (collision damage waiver), covers the Compensation fee for property damage and Rental car damage.
It is provided by the rental car companies.
You can see more information on Compensation Coverage from the following URL.
https://www2.tocoo.jp/en/contents/info/cmpns_cvrg

・Child Seats(Baby Seat,Junior Seat,Child Seat)
If you have a child under 6 years old, please be sure to book child seat option beforehand.
You can check more detail via link below.
https://www2.tocoo.jp/en/howto/child_seat

・Winter Tires
The Winter Tires option is an Option provided by the Rental Car Company. Please make sure, Winter Tires must be reserved in advance.
Or, if you make a Rental Car Reservation with the Winter Tires Plan, the Rental Car will definitly come with WInter Tires.

③How to Check Options
From now on, Here is some tips to check the Options between ToCoo! Options and Rental Car Company Options.

-Rental car company option
Rental Car Company Options are placed under [1.Car Info] on the Reservation Steps Page.
If you want to add car rental outlet options, please click [Add] which is placed right side of the option that you want to add. If you don’t want to add it, click [Remove].
For example, we are added a child seat option in this image.

-ToCoo! options
ToCoo! Options is placed under [Customer Information] in [2.Details] on the Reservation Steps Page.
At the List of [ToCoo! Options], you can add ToCoo! Option that you want.
→ If you want to add ToCoo! option, click the name of that option.
Example: In the photo below, we click [ETC card rental]. Then you can see check mark will appear.
→ Do not click any option that you do not want to add.

*NOTE*
※About ToCoo! option

You can check How to add Tocoo! option via link below.
https://www2.tocoo.jp/en/guide/2023/07/07/about-how-to-make-a-reservation-this-article-will-solve-it/#v
If you need Tocoo! option, please add it when you make a reservation.
Tocoo! option cannot be added after a reservation is confirmed.
If you want to add Tocoo! option after a reservation is confirmed, cancellation and re-book is required.

If you have any further questions, please do not hesitate to contact us.

Read More

ToCoo! Difference between “Member” and “Guest”

ToCoo! Website actually has two reservation methods:
ToCoo! Member reservation and Guest reservation.
You can make a reservation without registering as a ToCoo! Member!

After a reservation is confirmed, there are some differences between Members and Guests in ToCoo!, such as how log in for cheking your reservation, how to confirm reservations, and so on in TOCoo!. Ladies and gentlemen, please refer to it!

Just for Remind:
Please do not worry, you can make a reservation without registering as a ToCoo! Member!

Contents
Registration method of ToCoo! Member
What is Guest Reservation?
[For Guest] Where can I check the reservation details after making a reservation?
[ For ToCoo! Member ] Where can I check the reservation details after making a reservation?
Conclusion

Registration method of ToCoo! Member

From the top page of ToCoo! Website, please press the “New Account” button on the upper right.

Then, you can see “Create New Account” page will appear as shown in the image below.
Please fill in the details, confirm the Agreement, and press the red button, “Create New Account”.

After submitting the application, You will receive a verification e-mail from ToCoo!. Please check the verification e-mail within 24 hours and follow the steps to log in.
Then, you can make a reservation on the ToCoo! website as a ToCoo! Member.


What is Guest Reservation?

Guest Reservation is the rental car reservation that make a reservation for a rental car on the ToCoo site without registering as a ToCoo! Member.

Whether you are a Guest or a ToCoo! Member, the rental frame, price, plan and options are the same.

[For Guest] Where can I check the reservation details after making a reservation?

After the reservation is confirmed, a reservation confirmation email will be sent to you with your guest account. You can check the guest account at the reservation confirmation email.

After submitting the reservation, You will receive a Reservation Confirmation email from ToCoo!. Please make sure to check your email box after making your reservation. If you do not receive an email, it is possible that you entered the wrong email address when filling out the customer reservation form.

After making a reservation, you will receive a [ToCoo!] Reservation Confirmation email. If you can not find the email, please submit an inquiry with ToCoo’s Inquiry Form.

Please note that the Guest-only account will be send with the [ToCoo!] Reservation Confirmation (at the bottom of the email), so please check it.

Log-in Page

(Example)Account for Guest-only

Reservation Number: TC-999999-999999
・Password: aabbccdd

The example of above is the login information for Guest-only account. So please be sure to log-in at the Guest field (on the right side of the login page).

[For ToCoo! Member] Where can I check the reservation details after making a reservation?

After submitting the reservation, you will receive a Reservation Confirmation email from ToCoo!. Please make sure to check your email box after making your reservation. If you can not find the email, please submit an inquiry with ToCoo’s Inquiry Form.

As a ToCoo! Member, you can check your reservation information at the My Page after a reservation is confirmed.

If you log in as a ToCoo! Member and press “the green man icon” on the top right of ToCoo’s top page, you will find “My Reservation”. You can check your pending reservations by entering the “My Reservation” page.

Conclusion

  • You can make a reservation without registering ToCoo! Member.
  • Whether you are a Guest or a ToCoo! Member, the rental frame, price, plan and options are same.
  Guest ToCoo! Member
Resercation Conformation Email
Account Registration
Account Issue (with runtime password)
My Page
Reservation History

Read More

Introduction of Tocoo! ETC Card and Notes on Renting Tocoo! ETC Card

The ETC card is a service that most Japanese people use when using the expressway.

In addition to not having to stop and use cash to pay when passing the expressway gate, you can also get some discounts on the toll.

If you want to use this service when you are traveling by car in Japan, please be sure to read this article and make the ETC card reservation together with the car rental reservation!

 

All ToCoo! rental cars are automatically equipped with an ETC equipment / ETC card reader.

But please note that the ETC equipment/ETC card reader is just a machine installed on the car to read the ETC card, and does not include the ETC card inside.

Therefore, if you need an ETC card, please make a reservation together with the car rental reservation.

 


 


Detailed explanation of ETC card reservation method:

  • Only accept ETC card reservation within 14 days to 60 days before the car pick-up date
    Due to the time required to arrange delivery, our ETC card can only be applied for together with the car rental reservation 14 days before the car pick-up date

 

  • Here, we are going to explain how to add ToCoo! ETC card as an option when you make the reservation:
    1.  Once you find a car that you want to book, press “book now”.


    2.  Select the options you want to add and then press “next”.


    3. Fill in your information.


    4. Select “ETC card rental” at the【ToCoo! Options】column.


    5. Fill in your payment details and then press “confirm”.



  • When making a reservation, you can click the “?” icon to view more information about the ETC card rental service.
  • There is also a detailed explanation of the ETC card deposit under the words “【Tocoo! Options】”.




Detailed explanation of how to pick up and return the ETC card:

  • About the locations where ETC cards can be picked up
    Since Tocoo! is only an online car rental agency, not a car rental company that rents cars directly to customers, if customers reserve an ETC card through us, we will need to mail the ETC card to you.

    However, because the car rental shop does not accept parcel delivery service, we can only send it to the designated Airport Convenience store. We hope you will be able to understand.

 

  • About how to select where to pick up your ETC card
    Here, we are going to explain how to select where to collect your ETC card when you make the reservation:
  1. After selecting the option of ” ETC card rental”, the display of “Pickup Location” will appear under ” Add options”


  2. Please confirm the default pickup location.
    If you want to pick up at the default pick up location, just complete the reservation
    If you want to pick up at a location other than the default pickup location, please tick “Change delivery location”

  3. You can choose another designated Airport Convenience store, and then fill in your information.


  4. Press “Confirm” to confirm your reservation


※Precautions※

  • ToCoo! Options are not available to pick up at Rental Car Outlet. You can pick up your ToCoo! Options at Convenience Stores that ToCoo! designated.
  • If the ToCoo! Option package are not received due to an incorrect name, email address, or delivery store, the customer is responsible.
  • When you pick up your ToCoo! Option Package, you will need the QR Code link that ToCoo! sent to you. When you present it at the Convenience Store counter, you can pick up ToCoo! Option Package.

 

  • About the ETC card pick up date

Since we need to ensure that the customer only uses the ETC card during the rental period, we can only send the ETC card before the customer’s car pickup date.

This means that we can only ensure that you can pick up the ETC package on the day or the day before your car pick-up date.

If you need to ensure that you can pick up the ETC card in advance, you can apply for early use of the ETC card. Then there will be an additional fee for the ETC card.

The additional rental fee for the ETC card is 330 JPY / day.

If necessary, please contact us through the inquiry form.

https://www2.tocoo.jp/en/inquiry

 

After completing the reservation application, usually we will send the parcel (your ToCoo options) to the location you specified three days before your car pick-up date.
Also, usually the post office will be able to deliver it to the designated location as early as the day before.
However, it cannot depend on the promise of the post office, there may be delays, please understand.
A QR Code link will be emailed to you after delivery.

 

  • About how to return the ETC card

For returning the ToCoo! ETC card,

*Please be sure to take out the ETC card when returning the car.
there is an instruction manual and postage-paid, pre-addressed return envelope included in the package.

Please put the ToCoo! ETC card in the envelope enclosed in your package, then post it from any post box or post office in Japan.
After using the ETC card, please be sure to mail it to us within the return date, if it is not returned on the scheduled date, an extra fee will be charged.
The return date is from the day the car is returned to the day after the car is returned.

For more details, please read the following page:
https://www2.tocoo.jp/inbound/pdf/tocoo_options/en/etc_terms.pdf

 

Others

  • For the ETC card of the car rental company

You can also rent the ETC card from the car rental company on the pick-up day.

But please note that their ETC card does not have the expressway pass.

They generally have ETC cards for rent, but we cannot guarantee that they will have ETC cards in stock on the day you pick up the car.

We also cannot make reservations or purchase the ETC card of the car rental shop for you,

because the ETC card of the car rental company is not our product, please forgive us.

 

  • For the KEP ,CEP, HEP etc.

Unfortunately, KEP, CEP, HEP etc. all of the Expressway Pass offered by NEXCO Japan are not for purchase at TOCOO! now.

We only have TEP and ToCoo! Unlimited ETC Pass.

If you need KEP, CEP, HEP etc., please make a reservation without an ETC card.

Then check with your rental car shop to see if they can provide it.

 

If they can provide it, you may need to rent their ETC card.

So, please make a reservation without an ETC card.

 

However, we cannot guarantee all the rental car stores can provide you with the Expressway Pass.

And since it is not our product, we are sorry that we cannot book it for you.

 

 

If you still have any questions, please feel free to contact us through the inquiry form.

https://www2.tocoo.jp/en/inquiry

Read More

Where are Japan’s most popular tourist prefectures in 2023?

The results of the 2023 Travel Survey which is targeting domestic travelers have been announced by a major Japanese travel agency (jalan.net).

Then, where is the most popular tourist prefecture in Japan?

Are there any Japan prefectures you have been before?

If you haven’t been yet, we recommend you to make arrangements for your next trip with this information below!

Total Satisfaction Ranking TOP10

1. Oita Prefecture

2. Kagoshima prefecture

3. Hokkaido

4. Iwate Prefecture

5. Kyoto

6. Nagano Prefecture

7. Ishikawa Prefecture

8. Nagasaki Prefecture

9. Okinawa Prefecture

10. Mie Prefecture

Many prefectures that are still unfamiliar to foreign tourists are ranked in the list.

Let’s take a look at Oita Prefecture and Kagoshima Prefecture, which came in 1st and 2nd place in TOP10.

1. Oita Prefecture   

Oita Prefecture is located in the Kyushu region of Japan. It is a tourist destination rich in natural beauty and hot spring culture. Now, let me introduce the attractions of Oita Prefecture.

Paradise of Hot Spring :

Oita Prefecture is popular as a treasure trove of hot springs, with many hot spring areas such as Beppu and Yufuin. You can enjoy many kinds of of hot springsin Oita Prefecture , such as different types of hot springs, open-air baths, and footbaths. This is a great opportunity to try Japan’s traditional hot spring culture.

Beautiful Nature and Outdoor Activities:

Oita Prefecture is rich in nature, so there are wonderful spots of view such as Kokonoe Yume Otsuribashi Bridge and Yabakei Gorge. You can also enjoy many kinds of outdoor activities such as trekking, hiking, canoeing and rafting. Moreover, you can enjoy horseback riding in Kokonoe. Usa City also has one of Japan’s largest safari parks, Kyushu Natural Zoological Park African.

Local Cuisine and Food Culture:

Oita Prefecture is rich in fresh seafood and mountain products. You can enjoy delicious local cuisine that makes use of local food.

Toriten: Toriten is deep-fried locally sourced chicken. It is crispy, juicy, and flavorful.

Fugu (blowfish) Cuisine: Oita Prefecture is also famous for its fugu (blowfish) production, so you can enjoy fresh fugu. “Fugu sashimi” and “fugu nabe” are especially popular. When you try fugu, please make sure, fugu is poisonous and should be handled by a professional chef.

Yufuin Baked Pudding: A famous sweet in the Yufuin area and also popular as a souvenir of Yufuin. Yufuin Baked Pudding is made with rich custard cream.

Tonkotsu Ramen: Pork bone-based tonkotsu ramen is also popular in Oita Prefecture. It has rich soup and thick noodles. You can be enjoyed at local ramen shops.

History and Culture:

Oita Prefecture has many historical buildings, temples, and castle ruins, where you can get in touch with Japanese history and culture. There are plenty of places, such as Nakatsu Castle and the main hall of Usa Shrine.。

Friendly Place:

Oita Prefecture is friendly and homely place. You can learn more about the charm of Oita Prefecture by enjoying interaction with local people.

Easy to Access:

Oita Prefecture is easily to access from Fukuoka Airport. It means Oita Prefecture has a convenient location for tourists from other Prefecture in Japan and abroad.

Oita Prefecture has many kinds of attractions such as nature, hot springs, food, and history. It is a region where Japanese tradition meets modern charm. Please visit Oita Prefecture and enjoy your wonderful trip!

2. Kagoshima prefecture

Kagoshima Prefecture is located in the Kyushu region of Japan. It has a variety of attractions such as active volcanoes, hot springs, beautiful nature, and historical sightseeing spots.

Sakurajima:

An active volcano in Sakurajima is a symbol of nature floating in Kagoshima Bay. Sakurajima can be access by ferry from Kagoshima City. The view from Sakurajima is spectacular, and you can feel the volcanic activity up close.

Hot Spring:

Kagoshima Prefecture has many hot spring areas. “Ibusuki Onsen” is one of the especially famous hot spring. You can enjoy the view of the sea from the open-air bath and footbath that float on the sea.

Kirishima Mt.:

The Kirishima Mountain Range is a general term of the mountains in Kagoshima Prefecture. You can enjoy beautiful nature, hot springs, trekking, and hiking.

Kagoshima Castle:

Kagoshima Castle is a historical castle ruin in Kagoshima City. You can learn the history of Japan in the castle, and you can overlook the Kagoshima city from the observatory.

Yakushima Island:

Yakushima is located in Kagoshima Prefecture and is registered as a UNESCO World Natural Heritage Site. Yakushima has beautiful nature and ancient forests. So there are plenty of places to see such as Shiratani Unsuikyo Gorge which is one of the famous places.

Kagoshima Black Beef:

Kagoshima Prefecture is also famous for black beef. It is known for its tender and high-quality meat. You can enjoy delicious Kagoshima black beef at local restaurants and yakiniku restaurants in Kagoshima Prefecture.

We introduse only part of the attractions of Kagoshima Prefecture, but we wish you to enjoy the various sightseeing spots and gourmet foods when you actually visit Kagoshima Prefecture. Please enjoy a wonderful trip in Kagoshima Prefecture, surrounded by beautiful nature and kindly people.

Next time, we plan to introduce the Top 10 Gourmet Prefecture Rankings. Please look forward to it!

Read More

About how to make a reservation This article will solve it!

Have you ever had a problem with the Want to rent a car but don’t know where to start? Found a car you want to rent and want to add options to reserve but don’t know where to add?
This article is for customers who are having trouble booking And We will tell you for renting a car on the ToCoo! website!
Please read to the end and refer to it when making a reservation~

Table of Contents
1.How to search
-Search procedure
2.Plan description
3.How to make a Reservation
-How to add Tocoo! option

First, let’s learn from 1. [How to search]!

Please refer to the article below for How to use ToCoo! SEARCH System.
https://www2.tocoo.jp/en/guide/2023/04/10/get-the-tips-to-search-the-best-car-rental-outlet-on-tocoo-2/

The【How to search】introduced in this article uses【Filter Search】to search and give examples.
First of all, when you enter the ToCoo! website, the screen below will be displayed.

When you see this screen, select the date/location/car you want to reserve and search for rental cars that you can rent.
As an example of this search, we will search with the following reservation details.
・Pick up/Return date:Sep 16, 2023
・Pick up/Return area:New-Chitose Airport
・Car Class:Mini-van

If you enter the above search contents, the following screen will be displayed.

The search procedure is below.
1.Select the date/time you want to pick up car in the【Pick up】field. For example, select Sep 16, 2023

2.Select the place where you want to pick up car at【Pick up】field An example would be New Chitose Airport. So, select “New Chitose Airport” in the【Airport】field.
If you want to pick up car at another airport outlet, please search for the airport name and select it.
If you want to ride in a place other than the airport outlet, click on【Area】and select【prefecture】and【Area】

3.Select the date/time you want to return car in the【Return】field. For example, select Sep 16, 2023

4.Select the place where you want to return car at【Return】field.
If you want to return the car at the same place as the pick-up place, please click【Same as pick up】
If you want to return the car at an airport outlet, click【Airport】, search for the name of the airport you want to return to, and select it.
If you want to return the car to a place different from the pick-up place, click on【Area】and select【prefecture】and【Area】

5.Please select【Car Class】in【Other Options】 For example, select a minivan.

6.If there is an option you want, select the option you want in the【Options】field.
>To get more search results, you don’t have to select.
There are currently no selections for snow tire options on our site. If you want it, please contact us after booking.

7.If there is a plan you want, please select the plan you want in the【Choose Plan】field. Please check【2. Plan description】for each plan description.
>To get more search results, you can search with【All Plans】as is.

8.After selecting search conditions, click【Find car deals】

After searching with the above procedure, the search results screen will be displayed.

You can select【Choose Car Rental Brand】【Capacity】【Price】on this site.
The procedure is below.
1.Search once with the conditions you want to search
2.After that,clicking the 【Edit Filters】 button on the top right.
3.The search screen will come up again with the words 【Choose Car Rental Brand】【Capacity】【Price】

When the search screen appears, you can select【Choose Car Rental Brand】【Capacity】【Price】

About【Choose Car Rental Brand】
You can select the desired car rental company by clicking on the company logo that appears.
If the car rental company you want is not available, it is likely that the rental car company you want is not available for that rental period/area.

After following the steps above, the following screen will appear.

If you search with the desired conditions and the following screen is displayed, there are two possible things to consider.
①It is thought that there is no car inventory.
②It is possible that the period you want to reserve is not yet available for reservation.
The description is below.

If your desired car return date is not within 6 months of today’s date, no cars will be available.
You will be able to book if the rental car return date is within 6 months of today’s date.
For example, if you want to make a reservation on August, you will be able to make the reservation from March

Get to know our website plans!
【Plan description】

The plans listed in the【Choose Plan】section are as follows.
・Nissan Full Coverage Plan
・Early Bird Pay Now Plan
・Nippon Rent-A-Car Original Promotion(15%OFF)
・Full Coverage Plan
・ToCoo! Japan Traveler Support Plan
・ToCoo! Expressway Pass Plan(TEP)
・Snow Tire Plan

However, there are four main plans that you can choose from on our site.

・Nissan Full Coverage Plan
This plan is a plan that includes compensation.
Please see the following URL for more information.
https://www2.tocoo.jp/en/campaign/index?campaign_id=1782

・Early Bird Pay Now Plan
This plan is a plan that if you book before 60 90 120 before the car pick up date, you can get a maximum 20% discount on rental fees.
And there will be a 20%~100% cancellation fee 24 hours after booking.
Please see the following URL for more information.
https://www2.tocoo.jp/en/campaign/index?campaign_id=1781

・ToCoo! Japan Traveler Support Plan
This plan is a plan with insurance + MAPCODE information service provided.
Please see the following URL for more information.
https://www2.tocoo.jp/en/campaign/index?campaign_id=994

・ToCoo! Expressway Pass Plan(TEP)
The ToCoo! Expressway Pass Plan (TEP) lets you enjoy unlimited use of all of Japan’s expressways for a one-time, prepaid fee.
We will send the ToCoo! ETC card to use for TEP to the designated convenience stores . (A ToCoo! ETC card is MANDATORY if you would like to use TEP. You cannot use TEP without a ToCoo! ETC card.)
The TEP plan includes the ETC card rental fee, and the TEP fee would be charged to your registered credit card at booking as part of the ToCoo! options fee when the reservation is completed. The TEP fee is not included in the rental car fee since TEP is provided by ToCoo, not the rental car companies.
Please see the following URL for more information on TEP.
https://www2.tocoo.jp/en/campaign/index?campaign_id=963

The following plans can be selected during the winter season.

・Snow Tire Plan
This is a plan with snow tires included in the plan.
※Notes※
This plan is available in winter, but not in all regions. Most of the regions are mainly Hokkaido and Tohoku region.
If you can’t find this plan and want snow tires, please contact us after booking.

Once the search results are displayed, select your favorite car/plan. Then, let’s proceed to [ Reservation ]!
Here is the progress of [How to make a Reservation].

First, select the Plan you like, and then please click [Book Now].

After clicking [Book Now], the following screen will be displayed.
On this screen ([1.Car Info]), you can add options which are from car rental outlet. (e.g. child seat, compensation coverage)
If you want to add car rental outlet options, please click [Add] which is placed right side of the option that you want to add. If you don’t want to add it, click [Remove].
For example, we are added a child seat option in this image.
* In this screen, Prices displayed that tax is exincluded *

After finishing ro add any options, click [Next] to go to the next page.

After clicking [Next], the below screen ([2.Details]) will be displayed.
This page has list for fill out information of [Reservation Details], [Customer Information], and [Payment Details].
Please enter the required information according to the instructions.
* In this screen, Prices displayed that tax is included *
*There are two payment methods. ①Pay in advance by credit card and ②Pay when you pick up the car.
However, since the payment methods that are available at each car rental store are different, some stores only have ①Pay in advance by credit card OR ②Pay when you pick up the car.
If you can select the payment method, the options for [Pay when you pick up the car] and [Pay in advance by credit card] will be displayed under [Payment Method].
If it cannot be selected, it will be displayed as shown in the picture below.

*About ToCoo! option
Please check the [- How to add Tocoo! option] part for adding ToCoo! Option.
If you need Tocoo! option, please add it when you make a reservation.
Tocoo! option cannot be added after a reservation is confirmed.
If you want to add Tocoo! option after a reservation is confirmed, cancellation and re-book is required.

When you finish to fill out【2.Details】of Reservation Steps, clickConfirmfor the next page.

When you click【Confirm】【3.Confirm】will be displayed.

You can check the reservation information at【3.Confirm】If you finish to check, please click confirmed.
※Reservations have not yet been completed on this page.

If you finished to information of reservation, please go to【4.Finish】
When this page is displayed, the reservation will be completed.

After the reservation is confirmed, ToCoo! will send you an email of [[ToCoo!] Reservation Confirmation].
You can check the reservation details and notes in this e-mail.

Or you can check the reservation on following URL.
https://www2.tocoo.jp/en/member/login

Members
Please log in using the email and password you registered when you made your account on the ToCoo! Member login page.
Guests (Non-members)
Please log in using the reservation number and password from your 【ToCoo!】 Reservation Confirmation email.

Forgot your password?
https://www2.tocoo.jp/en/password_reminder/entry

If you have any other questions, please feel free to contact us using the inquiry form. (English available)
https://www2.tocoo.jp/en/inquiry

-How to add Tocoo! option
You can addToCoo! Optionsfrom [Customer Information] which is placed in Reservation steps of [2.Details].
If you want to add ToCoo! option, click the name of that option.
Example: In the photo below, we click [ETC card rental]. Then you can see check mark will appear.
Do not click any option that you do not want to add.

NOTE
※If you book a car via ToCoo, T.A.S. is mandatory for your booking (there are no exceptions). T.A.S. provides coverage for NOC (non-operation charge) and towing fees.
※Adding ETC card and Wi-Fi router option is available *only 14 days before the pick up date

If you select the ETC card and Wi-Fi router option, the [Pickup Location] item will be displayed

※If you select the ETC card ETC card and Wi-Fi router option, the destination of the option will automatically be [ Airport Convenience store ] .

ETC card parcel pick up location will automatically be
* Airport Convenience store

※NOTE※
We regret to inform you that we are not able to offer delivery to a rental car outlet.
Car rental outlets do not receive the parcel including ETC card or Wi-Fi router ,since it is a valuable item.
They do not take any responsibility to receive/keep a valuable item.”

Read More

What is “Early Bird Pay Now 【Cancel Charge from 20%】”? Please read this article before booking “Early Bird Pay Now” Plan.

This article will explain to you

  1. What is “Early Bird Pay Now 【Cancel Charge from 20%】”?
  2. What should you pay attention to before booking “Early Bird Pay Now” Plan?
  3. How to make a reservation for the “Early Bird Pay Now” Plan?
  4. How to change/cancel after booking “Early Bird Pay Now” Plan?

Please be sure to read carefully before booking “Early Bird Pay Now” Plan.

 


1. What is “Early Bird Pay Now 【Cancel Charge from 20%】”?

“Early Bird Pay Now” is a preferential plan that you can enjoy discounts if you reserve a rental car at least 60 days in advance and pay in advance with a credit card.

 

As for 【Cancel Charge from 20%】, it means that according to the cancellation policy of the “Early Bird Pay Now” Plan,

“Early Bird Pay Now plan” will incur a 20% of the car rental fee as a cancellation fee, if you cancel your ” Early Bird Pay Now” reservation 24 hours after the reservation is established.

For details of the cancellation policy, please read the following “2. What should you pay attention to before booking “Early Bird Pay Now” Plan?”.

 

For example: “Early Bird Pay Now 90(15% OFF) 【Cancel Charge from 20%】” which means
If you make this reservation 90 days in advance of the car pick-up date and pay it now, you can enjoy a 15% OFF discount. But if you cancel this reservation, you will be charged 20% as a cancellation fee.

 


2. What should you pay attention to before booking “Early Bird Pay Now” Plan?

  • “Early Bird Pay Now” Plan can only be paid in advance by credit card.

 

  • According to the regulations of the car rental company,
    After the reservation is established, we cannot change (add on) & cancel any content of your reservation for you.
    Therefore, please confirm your reservation content and cancellation terms before making a reservation for the “Early Bird Pay Now” Plan and before canceling the reservation.

 

  • According to the cancellation policy of the “Early Bird Pay Now” Plan, it has a different cancellation policy from the normal plan.
    • “Early Bird Pay Now plan” will incur a 20% of the car rental fee as a cancellation fee, if you cancel your ” Early Bird Pay Now” reservation 24 hours after the reservation is established. (up to 6,600 yen/per booking)
    • Cancellation charges for “Early Bird Pay Now plan” will follow the normal cancellation policy from 6 days before use. (Maximum cancellation fee 100%)

      Cancellation policy of the normal plan:
      https://www2.tocoo.jp/en/howto/chg_n_cxl
      (Please note that the pick-up day is not counted as one day, and all dates and times are based on Japan Standard Time.)

 

To put it another way, for example, if you make a reservation at 13:00 on June 2, 2023, Japan time, and the pickup date is August 7, 2023.

  • Within 24 hours after the reservation is established
    If you cancel the reservation before 12:59 on June 3, 2023 by yourself, it will be cancelled for free, and the ToCoo option fee already charged will be refunded.

 

  • From 24 hours after the reservation is established to 7 days before the pick-up date
    If you cancel the reservation after 13:00 on June 3, 2023, and before July 31, 2023, there will be a 20% cancellation fee (up to 6,600 yen/per booking), but the ToCoo option fee already charged will be refunded.
    (It is because the pick-up day is not counted as the day before the pick-up)

 

  • From 6 days to 3 days before the pick-up date
    ※ Cancellation fees will be charged in accordance with the cancellation policy of the normal plan.
    If you cancel the reservation between August 1st and August 4th, there will be a 20% cancellation fee (up to 6,600 yen/per booking), and the ToCoo option fee already charged will NOT be refunded.

 

  • From 2 days to 1 day before the pick-up date
    ※ Cancellation fees will be charged in accordance with the cancellation policy of the normal plan.
    If you cancel the reservation between August 5th and August 6th, there will be a 30% cancellation fee (up to 6,600 yen/per booking), and the ToCoo option fee already charged will NOT be refunded.

 

  • On the pick-up day (No-show)
    ※ Cancellation fees will be charged in accordance with the cancellation policy of the normal plan.
    If you cancel the reservation on the pick-up date on August 7th, there will be a 50% cancellation fee (up to 6,600 yen/per booking), and the ToCoo option fee already charged will NOT be refunded.

 


3. How to make a reservation for the “Early Bird Pay Now” Plan?

First of all, at present, only Budget car rental company (Hokkaido and Kyushu area) and Hokkaido Travel Car Rental (Hokkaido area) offer “Early Bird Pay Now” Plan.

 

Car rental companies other than Budget Rent-A-Car or Hokkaido Travel Car Rental
Or Budget, Hokkaido Travel Car Rental outside of Hokkaido and Kyushu area
does NOT offer “Early Bird Pay Now” Plan.
We are unable to arrange it for you, sorry.

 

How to search for “Early Bird Pay Now” Plan:

  1. Select the pick-up and return location in Hokkaido or Kyushu area, and the pick-up and return date
  2. Click “Other Options”
  3. In the “Choose Plan” option, select ” Early Bird Pay Now 【Cancel Charge from 20%】”


  4. Click “Find car deals”
            

Then follow the Reservation Steps to make a reservation.

※ The “ToCoo! Special Price” shown is the price after the discount (excluding tax)

 

For details on the Reservation Steps, please click here:

https://www2.tocoo.jp/en/howto/rsv_step

 


4. How to change/cancel after booking “Early Bird Pay Now” Plan?

We regret to inform you that
After the reservation is established, we cannot change (add on) & cancel any content of your reservation for you.
Therefore, please confirm your reservation content and cancellation terms before making a reservation for the “Early Bird Pay Now” Plan and before canceling the reservation.

 

If you need to cancel the reservation, please cancel the reservation through the following URL.
https://www2.tocoo.jp/en/member/login

 

Members
Please log in using the email and password you registered when you made your account on the ToCoo! Member login page.

Guests (Non-members)
Please log in using the reservation number and password from your 【ToCoo!】 Reservation Confirmation email.

 

Forgot your password?
https://www2.tocoo.jp/en/password_reminder/entry

 

Cancel button at the very bottom.

If you are unable to cancel by yourself, please contact us.

 

If you have any other questions, please feel free to contact us using the inquiry form. (English available)
https://www2.tocoo.jp/en/inquiry

 

Wish you a pleasant journey in Japan!😊

 

Read More

Don’t worry, The Airport Rental Car Counter is here! Guidance of going to the Airport Rental Car Reception Counter (Kansai/Fukuoka/New Chitose/Chubu Centrair)

When you arrived in Airport, have you ever worry about finding the place of Airport Rental Car Reception Counter?
This article is for customers who need to find the Airport Rental Car Reception Counter after arriving at the Airport.
Below we will guide you on how to find the Airport Rental Car Reception Counter without any problems after you arrive in Airport.

Table of Contents

  1. New Chitose Airport
    a. Domestic terminal building
    b. International terminal building
  2. Fukuoka Airport
  3. Kansai International Airport
  4. Chubu Centrair International Airport
  1. New Chitose Airport
    There are two rental car counters inside New Chitose Airport.
    1) Domestic terminal building 1F
    2) International terminal building 1F

<Recommended route>
①After completing the immigration procedures, go out from the arrival exit ⇒ Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car ⇒ Go to the post office to pick up the ETC card

②After completing the immigration procedures, go out from the arrival exit ⇒Receive ETC card at the post office in the airport⇒Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car at rental car outlet

Please refer to The airport post office is here! Guidance of going to the airport post office article for ETC card pick-up at the airport
https://www2.tocoo.jp/en/guide/2023/02/28/the-airport-post-office-is-here-guidance-of-going-to-the-airport-post-office/

a. Domestic terminal building

Domestic terminal building 1F

Red Mark is the location of the rental car reception counter in Domestic terminal building.

Rental car reception counter is placed in Domestic terminal building 1F.

At the Red Mark, there has Rental car reception counters of Toyota Rent A Car New Chitose Airport Poplar Shop, Suzuran Shop, NISSAN Rent a Car New Chitose Airport, Honda Rent A Car Chitose Shop, and NIPPON Rent a Car New Chitose Airport Branch.

<Domestic terminal building> When arriving at Arrival Gate 1 ★
After completing immigration procedures, please turn left.
Then, proceed toward Arrival Gate 2, 3. The car rental counters are located near the Arrival Gate 2, 3.

<Domestic terminal building> When arriving at Arrival Gate 2, 3★
After completing immigration procedures, please turn left.
When proceed forward little bit, the car rental counters are located near the Arrival Gate 2, 3.

<Domestic terminal building>When arriving at Arrival Gate 4★
After completing immigration procedures, please exit the arrivals exit through the automatic door in front of you.
Then, turn right and go straight on the sidewalk for about 100m.
Get in to the automatic door which is placed at the right side, then you can see the car rental counters.

<Domestic terminal building>When arriving at Arrival Gate 5 ★
After completing immigration procedures, please proceed toward Arrival Gate 4.
Then, please exit the arrivals exit through the automatic door which is placed front of Arrival Gate 4.
Then, turn right and go straight on the sidewalk for about 100m.
Get in to the automatic door which is placed at the right side, then you can see the car rental counters.

b. International terminal building

International terminal building 1F

Red Mark is the location of the rental car reception counter in International terminal building.

Rental car reception counter is placed in International terminal building 1F.

At the Red Mark, there has Rental car reception counters of Toyota Rent A Car New Chitose Airport Poplar Shop, Suzuran Shop, NISSAN Rent a Car, Honda Rent A Car, and NIPPON Rent a Car and Budget Rent A Car.

★ <International terminal building> When arriving at Arrival Gate 5 ★
After completing immigration procedures, please exit the arrivals exit and turn left twice to find the escalator.
Please head to the 1F with the escalator.
When you get off the escalator, there is a rental car reception counter for each company on the left.”

After arriving at the rental car reception counter, please contact the store using the direct dial phone at the reception counter.
After contacting the rental car outlet, go to the transfer service meeting point and use the transfer service to the rental car outlet.
After arriving at the rental car outlet and finishing pick up car procedures, let’s enjoy your trip in Japan!

※Note※
Car Rental Hokkaido New Chitose Airport Shop, Hokkaido Travel Car Rental New-Chitose Airport Shop, and Nikku Rental Car New Chitose Airport Shop do not have any Rental car reception counters.
If you want to use the shuttle service of the above 3 stores, please contact the store directly. Please check your reservation confirmation email for details.

■when returning the car
When the reserved return date comes, return the car to the reserved return time/outlet!

※Returning a car directly at New Chitose Airport is NOT allowed.Please return the car to the outlet where you made the reservation.

Toyota Rent A Car New Chitose Airport Poplar Shop, Suzuran Shop
NISSAN Rent a Car New Chitose Airport
Honda Rent A Car Chitose Shop
NIPPON Rent a Car New Chitose Airport Shop
Budget Rent A Car New Chitose Airport Shop
have their own shuttle services to the airport after returning the car.

2.Fukuoka Airport
There are 1 Airport Rental Car Reception Counter inside Fukuoka Airport
1) International terminal building 1F
※Please make sure, Domestic terminal building do not have any Car Reception Counter.

<Recommended route>
①After completing the immigration procedures, go out from the arrival exit ⇒ Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car ⇒ Go to the post office to pick up the ETC card

②After completing the immigration procedures, go out from the arrival exit ⇒Receive ETC card at the post office in the airport⇒Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car at rental car outlet

Please refer to The airport post office is here! Guidance of going to the airport post office article for ETC card pick-up at the airport
https://www2.tocoo.jp/en/guide/2023/02/28/the-airport-post-office-is-here-guidance-of-going-to-the-airport-post-office/

International terminal building 1F

Red Mark is the location of the rental car reception counter in International terminal building.

Rental car reception counter is placed in International terminal building 1F. ※Please make sure, Domestic terminal building do not have any Car Reception Counter.

At the Red Mark, there has Rental car reception counters of Toyota Rent a Car Fukuoka Airport International Shop, Nissan Car Rental Fukuoka Airport International Terminal Shop.

※Note※
Nissan Car Rental Fukuoka Airport shop, Nippon Rental Car Fukuoka Airport-Daiichi shop and Budget Fukuoka Airport Domestic Terminal shop are within walking distance from the domestic terminal, so there is no pick-up service.

★ When arriving at <International terminal building>★
After completing immigration procedures, turn left and head towards the HIS Travel Service Center.
The rental car counter is located near the HIS Travel Service Center.

★ When arriving at <Domestic terminal building>★
After completing immigration procedures, exit the domestic terminal building, and head towards the international terminal building.
When you arrive at the international terminal building, head towards the HIS Travel Service Center.
The car rental counter is near the HIS Travel Service Center. “””

After arriving at the rental car reception counter, please contact the store using the direct dial phone at the reception counter.
After contacting the rental car outlet, go to the transfer service meeting point and use the transfer service to the rental car outlet.
After arriving at the rental car outlet and finishing pick up car procedures, let’s enjoy your trip in Japan!

■when returning the car
When the reserved return date comes, return the car to the reserved return time/outlet!

※Returning a car directly at Fukuoka Airport is NOT allowed.Please return the car to the outlet where you made the reservation.

Toyota Rent a Car Fukuoka Airport International Shop and Nissan Car Rental Fukuoka Airport International Terminal Shop have their own shuttle services to the airport after returning the car.

3.Kansai International Airport

※Kansai International Airport Rental Car Outlets are placed inside of the Airport. So Kansai International Airport do not have any The rental car reception counter.※

<Recommended route>

①After completing the immigration procedures, go out from the arrival exit ⇒ Go to the rental car outlet which is placed inside Kansai International Airport ⇒ Pick up car ⇒ Go to the post office to pick up the ETC card

Please refer to The airport post office is here! Guidance of going to the airport post office article for ETC card pick-up at the airport
https://www2.tocoo.jp/en/guide/2023/02/28/the-airport-post-office-is-here-guidance-of-going-to-the-airport-post-office/

The stores that ToCoo! is collaborating with are as follows.
・Toyota Rent a Car Kansai Airport Shop
・Nissan Car Rental Kansai Airport Shop
・Nippon Rental Car Kansai Airport Shop
・Budget Kansai International Airport Rinku Town station Shop

●There are 3 rental car shops in the airport. Each of the 3 stores can be reached by walking about 5 minutes from the Arrival Gate.
・Toyota Rent a Car Kansai Airport Shop
・Nissan Car Rental Kansai Airport Shop
・Nippon Rental Car Kansai Airport Shop

From now on, we will explain the location of each stores.
●The location of Toyota Rent a Car Kansai Airport Shop and Nissan Car Rental Kansai Airport Shop

After completing immigration procedures at the 1, 2 Terminal Building, please head to AERO PLAZA which is placed in Kansai International Airport.
Toyota Rent a Car Kansai Airport Shop and Nissan Car Rental Kansai Airport Shop are placed at the 1F of AERO PLAZA.
Red Mark of number 23 is the location of the Toyota Rent a Car Kansai Airport Shop and Nissan Car Rental Kansai Airport Shop.

●The location of Nippon Rental Car Kansai Airport Shop
After completing immigration procedures at the 1, 2 Terminal Building, please head to AERO PLAZA which is placed in Kansai International Airport.
Nippon Rental Car Kansai Airport Shop is placed at the 2F of AERO PLAZA.
Red Mark of number 23 is the location of the Nippon Rental Car Kansai Airport Shop.

●The location of Budget Kansai International Airport Rinku Town station Shop
Budget Kansai International Airport Rinku Town station Shop is not place inside of Kansai International Airport.

After completing immigration procedures, Please head to Rinku Town Station from Kansai Airport Station of JR/Nankai Railway.
When you arrive at the Ticket Gate of Rinku Town Station, turn left and take Exit 5.
Take the elevator or stairs and going up to the the ground floor and walk east along the overpass for 30m.
Then you will find the store at the first intersection.

■when returning the car
When the reserved return date comes, return the car to the reserved return time/outlet!
Please note that there is no shuttle service from the rental car shop to the airport after returning the car at each shops.
After returning the car, please go to the airport by yourself with any transportation you want.

4.Chubu Centrair International Airport

<Recommended route>
① After completing the immigration procedures, go out from the arrival exit ⇒ Go to the rental car outlet which is placed inside Chubu Centrair International Airport ⇒ Pick up car ⇒ Go to the post office to pick up the ETC card

② After completing the immigration procedures, go out from the arrival exit ⇒ Go to the post office which is placed inside Chubu Centrair International Airport to pick up the ETC card ⇒ Go to the rental car outlet which is placed inside Chubu Centrair International Airport ⇒ Pick up car

③ After completing the immigration procedures, go out from the arrival exit ⇒ Go to the post office which is placed inside Chubu Centrair International Airport to pick up the ETC card ⇒ Directly Contect to the Car outlet ⇒ Move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car

Please refer to The airport post office is here! Guidance of going to the airport post office article for ETC card pick-up at the airport
https://www2.tocoo.jp/en/guide/2023/02/28/the-airport-post-office-is-here-guidance-of-going-to-the-airport-post-office/

The stores that ToCoo! is collaborating with are as follows.
・Nippon Rental Car Chubu International Airport Shop
・Orix Rent A Car Chubu International Airport Shop
・Toyota Rent a Car Chubu Centrair International Airport Shop
・Nissan Car Rental Chubu International Airport Shop
・Budget Chubu International Airport Shop

First, let’s start with the Budget Chubu International Airport store.

The Budget Chubu International Airport store is located outside the airport. So there is a free shuttle service.
After arriving at Chubu Centrair International Airport and picking up your luggage, please contact to the car outlet for using the free shuttle service.
Phone Number : 0569-36-3100(+81569-36-3100)
If you are worried about the language, please use an our interpreter service.
For details of the interpretation service, please check the “[ToCoo!] Itinerary Check” email sent to you before the date of boarding at *** Smart Drive Support ***.

※Please make sure, Budget Chubu International Airport Shop is not placed inside of Chubu Centrair International Airport※

After contacting the rental car outlet, go to the transfer service meeting point and use the transfer service to the rental car outlet.
After arriving at the rental car outlet and finishing pick up car procedures, let’s enjoy your trip in Japan!

★when returning the car★
When the reserved return date comes, return the car to the reserved return time/outlet!
Budget Chubu International Airport Shop have their own shuttle services to the airport after returning the car.

Next, we will explain the following four stores.
・Nippon Rental Car Chubu International Airport Shop
・Orix Rent A Car Chubu International Airport Shop
・Toyota Rent a Car Chubu Centrair International Airport Shop
・Nissan Car Rental Chubu International Airport Shop

※Please make sure, these 4 stores are located within Chubu Centrair International Airport. So there is no rental car reception counter within the airport※
At that time, if you are not sure about the location of the rental car office at the pick up date, please inquire about the location of the car outlets at the information counter in Access Plaza.
The location of the information counter is the light blue arrow.

Red Mark is the location of the 4 Car Outlets.
After completing immigration procedures, Please head to the Access Plaza inside the Chubu Centrair International Airport.
When you can find and see Access Plaza, turn right and take the elevator for moving to the 1st floor.
When you arrived in the 1st floor, please turn left.
Then please follow the signs for「レンタカー」with going straight.

★when returning the car★
When the reserved return date comes, return the car to the reserved return time/outlet!
Please make sure only Budget Chubu International Airport shop has shuttle services to the airport after returning the car because other car outlets are placed inside the Chubu Centrair International Airport.

Read More

Don’t worry, The Airport Rental Car Counter is here! Guidance of going to the Airport Rental Car Reception Counter (Narita / Haneda)

When you arrived in Airport, have you ever worry about finding the place of Airport Rental Car Reception Counter?
This article is for customers who need to find the Airport Rental Car Reception Counter after arriving at the Airport.
Below we will guide you on how to find the Airport Rental Car Reception Counter without any problems after you arrive in Airport.

Narita Airport

There are two rental car counters inside Narita Airport.
1)minal 1 1F
2)Terminal 2 1F
※Please note that there is no rental car counter in Terminal 3.※

Terminal 1 1F

The red circle is the location of the rental car counter. Details are below.

※Customers using Terminal 3 should go to the counter in Terminal 2.
There are two ways to move from Terminal 3 to Terminal 2. ① Free bus from Terminal 3 to Terminal 2 ② On foot (It takes about 15 minutes on foot from the access passage (about 500m)

Below is an explanation of the rental car counter at <Terminal 1>.

The rental car counter is on the first floor of Terminal 1.

The red circle number 14 is the location of the rental car counter.

At number 14, there are Toyota Rent a Car,Nissan Car Rental and Nippon Rental Car counters.

◆Customers who have made a reservation at Toyota Rent a Car Narita Airport outlet, Nippon Rental Car Narita Airport outlet, Nissan Car Rental Narita Airport outlet and Nissan Car Rental Narita Airport Terminal 1 outlet can use the counter on <the 1st floor of Terminal >.

<Recommended route>

①After completing the immigration procedures, go out from the arrival exit ⇒ Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car and go to the post office to pick up the ETC card

②After completing the immigration procedures, go out from the arrival exit ⇒Receive ETC card at the post office in the airport⇒Go to the rental car counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car at rental car outlet

Please refer to The airport post office is here! Guidance of going to the airport post office article for ETC card pick-up at the airport
https://bit.ly/3owIVTe

★<Terminal 1> When arriving at domestic flights and South Wing
After completing immigration procedures, exit the arrivals exit, turn left, and proceed toward the central exit C1. The rental car reception counter is located near the Central Exit C1.

★<Terminal 1> When arriving at the North Wing
After completing the immigration procedures, exit the arrivals exit, turn right, and proceed toward the central exit C1. The rental car reception counter is located near the Central Exit C1.

Next is the contents of the rental car counter at <Terminal 2>

The rental car reception counter is on the 1st floor of Terminal 2.

The red circle number 9 is the location of the rental car reception counter.

At number 9, there are Toyota Rent a Car,Nissan Car Rental and Nippon Rental Car counters.

※Customers using Terminal 3 should go to the counter in Terminal 2.
There are two ways to move from Terminal 3 to Terminal 2. ① Free bus from Terminal 3 to Terminal 2 ② On foot (It takes about 15 minutes on foot from the access passage (about 500m)

◆Customers who have made a reservation at Toyota Rent a Car Narita Airport outlet, Nippon Rental Car Narita Airport outlet, Nissan Car Rental Narita Airport outlet and Nissan Car Rental Narita Airport Terminal 2 outlet can use the reception counter on< the 1st floor of Terminal 2>.

★<Terminal 2>When arriving at Arrival Gate A
After completing immigration procedures, exit the arrivals exit, turn right, and proceed toward Terminal 3. The car rental counters are located near the B Arrivals Gate.

★<Terminal 2>When arriving at Arrival Gate B
After completing immigration procedures, exit the arrivals exit and there is a rental car reception counter on the right.

After arriving at the rental car reception counter, please contact the store using the direct dial phone at the reception counter.
After contacting the rental car outlet, go to the transfer service meeting point and use the transfer service to the rental car outlet.
After arriving at the rental car outlet and finishing pick up car procedures, let’s enjoy your trip in Japan!

■when returning the car

When the reserved return date comes, return the car to the reserved return time/outlet!

Returning a car directly at Narita Airport is NOT allowed.Please return the car to the outlet where you made the reservation.

Toyota Rent a Car Narita Airport outlet, Nippon Rental Car Narita Airport outlet and Nissan Car Rental Narita Airport outlet have shuttle services to the airport after returning the car.

If you plan to return your car at Nissan Car Rental Narita Airport Terminal 1 outlet and Nissan Car Rental Narita Airport Terminal 2 outlet, please return your car at Nissan Car Rental Narita Airport outlet.There is a shuttle service from the store to the airport after returning the car.

Haneda Airport

There are three Airport Rental Car Reception Counters inside Haneda Airport.
1)Terminal 1 1F
2)Terminal 2 1F
3)Terminal 3 2F

Below we will guide you on how to find the Airport Rental Car Reception Counter in each Terminals.

Terminal 1 1F

Each color of marks is the place of Airport Rental Car Reception Counter. Here is the details.

Mark of number 5 is the place of Nissan Car Rental Haneda Airport outlet Reception Counter.

Mark of number 14 is the place of Toyota Rent a Car Haneda Airport outlet Reception Counter.

Mark of number 15 is the place of Nippon Rental Car Haneda Airport outlet Reception Counter.

<Recommended route>

①After completing the immigration procedures, go out from the arrival exit ⇒ Go to the Rental Car Reception Counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car and go to the post office to pick up the ETC card

②After completing the immigration procedures, go out from the arrival exit ⇒Receive ETC card at the post office in the airport⇒Go to the Rental Car Reception Counter ⇒ Procedure at the counter ⇒ After the procedure, move to the meeting place for the transfer service ⇒ Use the transfer service to the outlet ⇒ Pick up car at rental car outlet

Please refer to The airport post office is here! Guidance of going to the airport post office article for ETC card pick-up at the airport
https://www2.tocoo.jp/en/guide/2023/02/28/the-airport-post-office-is-here-guidance-of-going-to-the-airport-post-office/

★<Terminal 1>When arriving at the South Wing

When you head to Nissan Car Rental Haneda Airport outlet Reception Counter.
After completing immigration procedures, exit the arrivals exit, proceed toward Arrival Exit 3, 4. The Nissan Car Rental Haneda Airport outlet Reception Counter is located near the Arrival Exit 4.

When you head to Toyota Rent a Car Haneda Airport outlet Reception Counter.
After completing immigration procedures, exit the arrivals exit, turn right, and proceed toward Market Place in North Wing side. The Toyota Rent a Car Haneda Airport outlet Reception Counter is located near the Arrival Exit 5.

When you head to Nippon Rental Car Haneda Airport outlet Reception Counter.
After completing immigration procedures, exit the arrivals exit, turn right, and proceed toward Market Place in North Wing side. The Nippon Rental Car Haneda Airport outlet Reception Counter is located near the Arrival Exit 6.

★<Terminal 1>When arriving at the North Wing

When you head to Nissan Car Rental Haneda Airport outlet Reception Counter.
After completing immigration procedures, exit the arrivals exit, turn right, and proceed toward Market Place in South Wing side. The Nissan Car Rental Haneda Airport outlet Counter is located near the Arrival Exit 4.

When you head to Toyota Rent a Car Haneda Airport outlet Reception Counter.
After completing immigration procedures, exit the arrivals exit, proceed toward Arrival Exit 5. The Toyota Rent a Car Haneda Airport outlet Counter is located near the Arrival Exit 5.

When you head to Nippon Rental Car Haneda Airport outlet Reception Counter.
After completing immigration procedures, exit the arrivals exit, proceed toward Arrival Exit 6. The Nippon Rental Car Haneda Airport outlet Counter is located near the Arrival Exit 6.

Terminal 2 1F

Each color of marks is the place of Airport Rental Car Reception Counter. Here is the details.

Mark of number 4 is the place of Nippon Rental Car Haneda Airport outlet Reception Counter.

Mark of number 5 is the place of Nissan Car Rental Haneda Airport outlet Reception Counter.

Mark of number 21 is the place of Toyota Rent a Car Haneda Airport outlet Reception Counter.

★<Terminal 2> When arriving at the 1, 2, 3 Arrival Exit

When you head to Nippon Rental Car Haneda Airport outlet Reception Counter.
After completing immigration procedures, exit the arrivals exit, proceed toward Meeting Point 1. The Nippon Rental Car Haneda Airport outlet Reception Counter is located between the Arrival Exit 2, 3.

When you head to Nissan Car Rental Haneda Airport outlet Reception Counter.
After completing immigration procedures, exit the arrivals exit, proceed toward Meeting Point 1. The Nissan Car Rental Haneda Airport outlet Reception Counter is located near the Arrival Exit 3.

When you head to Toyota Rent a Car Haneda Airport outlet Reception Counter.
After completing immigration procedures, exit the arrivals exit, turn left, and proceed toward Meeting Point 2. The Toyota Rent a Car Haneda Airport outlet Reception Counter is located near the Arrival Exit 5.

★<Terminal 2>When arriving at the 4, 5, 6 Arrival Exit

When you head to Nippon Rental Car Haneda Airport outlet Reception Counter.
After completing immigration procedures, exit the arrivals exit, turn left, and proceed toward Meeting Point 1. The Nippon Rental Car Haneda Airport outlet Reception Counter is located between the Arrival Exit 2, 3.

When you head to Nissan Car Rental Haneda Airport outlet Reception Counter.
After completing immigration procedures, exit the arrivals exit, turn left, and proceed toward Meeting Point 1. The Nissan Car Rental Haneda Airport outlet Reception Counter is located near the Arrival Exit 3.

When you head to Toyota Rent a Car Haneda Airport outlet Reception Counter.
After completing immigration procedures, exit the arrivals exit, proceed toward Meeting Point 1. The Toyota Rent a Car Haneda Airport outlet Reception Counter is located near the Arrival Exit 5.

Terminal 3 2F

The red circle number 16 is the location of the Rental Car Reception Counter.

Nippon Rental Car Haneda Airport outlet Reception Counter, Nissan Car Rental Haneda Airport outlet Reception Counter, Toyota Rent a Car Haneda Airport outlet Reception Counter are placed at Haneda Airport Terminal 3 2F

After completing immigration procedures, exit the arrivals exit. The Airport outlet Reception Counters are located left side at the straight forward.

After arriving at the rental car reception counter, please contact the store using the direct dial phone at the reception counter.
After contacting the rental car outlet, go to the transfer service meeting point and use the transfer service to the rental car outlet.
After arriving at the rental car outlet and finishing pick up car procedures, let’s enjoy your trip in Japan!

■when returning the car

When the reserved return date comes, return the car to the reserved return time/outlet!

Returning a car directly at Haneda Airport is NOT allowed.Please return the car to the outlet where you made the reservation.

Toyota Rent a Car Haneda Airport outlet, Nippon Rental Car Haneda Airport outlet and Nissan Car Rental Haneda Airport outlet have shuttle services to the airport after returning the car.

Read More

Get the tips to search the best car rental outlet on ToCoo!



  • Which outlet is the nearest outlet to my hotel?
  • Difficult to book due to not knowing much about Japanese prefectures.
  • Want to return the car to a different outlet than the pick up outlet.How is it possible?
  • Which outlet is the nearest outlet to the Theme Park?

Have you had any problems like aboves when you book a car rental?

Hi! Let us introduce the tips to find your best car rental outlet by using ToCoo! SEARCH System.
Hope these tips help you much to find your most convenient outlet.

Contents


1. How to use ToCoo! SEARCH System.
 a. Filter Search
 b. Keywords Search
2. What is Drop Off?
 a. How to book with Drop Off option
3. Outlets frequently searched
 a. Nagoya Station
 b. Nearest outlet to Tokyo Disney Resor
 c. Nearest outlet to Universal Studio Japan

How to use ToCoo! SEARCH System.

On the TOP page of ToCoo! website, you can search cars and outlets by inputting the requirements in the columns of “Find car deals”.
There are 2 ways to search, “Filter Search” and “Keyword Search”

a. Filter Search

You can set the pick up outlet from “Airport”s or “Area”s.
When you choose “Airport”, all airports ToCoo! offers outlets throughout Japan are shown in the Pull-down menu.
When you choose “Area”, the prefecture can be chosen on the Pull-down menu, then the district/area can be chosen.

Difficult to find my convenient outlet, since I do not know the prefectures of Japan. What should I do?

No worries! We offer you “Keyword Search” to find the outlet by a keyword. Let’s check the following!

b.Keyword Search

If you give a check on “Keyword Search” like the image below, the search method will be changed.

Let us explain how to use it!

①Please input the keyword of the LOCATION.

②Please choose the preferred location from the shown suggestions. (Choosing from the suggestions is necessary. Unless you choose the one from them, the result can not be shown)
Please contact ToCoo!, in case your preferred location is not shown.(There might be no outlet in that area)

This time, we told you How to use ToCoo! SEARCh System.
Hope this can help you to find the best outlet.

2. What is Drop Off?

Drop off option is the option to be able to return the car to a different outlet than the pick up outlet.

Please notes that there are outlets that do not accept drop off cars from different outlets.

a. How to add Drop Off option

You should add the Drop Off option beforehand in case you would like to drop off a car to the different outlet.

Once a reservation is confirmed, any alteration can not be made. If you would like to add the Drop Off option after the reservation is confirmed, please cancel the reservation and re-book with the option.

In case of searching via “Filter Search”
Please UNCHECK “Same as pick up”, and choose “Airport” or “Area”.
And choose the preferred one from the suggestions.

In case of searching via “Keyword Search”
Please check “Return to different outlet” and input the preferred location name, then choose the one from the suggestions.
(Choosing from the suggestions is necessary. Unless you choose the one from them, the result can not be shown)
In case there is no result, it means there is no outlet accepting the Drop Off option. Please try with the other area to drop off.

Frequently searched outlets

Here is the list of the outlets frequently searched and inquired to ToCoo! Customer Support Team.

a. Nearest outlet to Tokyo Disney Resort

Chiba Prefecture, Urayasu area is the nearby area.
Please search by “prefecture” as Chiba and “Area” as Urayasu under “Filter Search”.

Nippon Rental Car Urayasu
3 minutes walking to Urayasu Station

Toyota Rent a Car Urayasu Yanagidori
12 minutes walking to Urayasu Station

b. Nearest outlet to Universal Studio Japan

Unfortunately, there is no outlet nearby USJ, though USJ is located in Fukushima-u, Osaka.
Even at the nearest outlet, you should change trains to access USJ from the outlet.

NIPPON Rent A Car Bentenchō Station
It is approximately 37 minutes by changing trains to USJ.

Taking Osaka Circle Line(Kanjo-sen) at JR Bentencho Station->Change to JR Yumesaki Line at Nishi Kujo Station->USJ Station

c. Nagoya Station

Please search by “prefecture” as Aichi and “Area” as Nagoya(Nagoya Station) under “Filter Search”.



Read More

The airport post office is here! Guidance of going to the airport post office

Customers who have reserved an ETC card and picked it up at the airport post office, do you have difficulty finding the post office?
This article is to introduce you how to find the airport post office after arriving at the airport.
Please be sure to know the location of the post office before departure.

Below we will guide you on how to find the location of the airport post office without any problems, so if you get lost in the airport hall, be sure to check here!

Contents

  1. New Chitose Airport
  2. Narita Airport Terminal 1
  3. Narita Airport Terminal 2
  4. Haneda Airport Terminal 1
    1. Kamata Post Office
  5. Chubu Centrair International Airport
    1. Tokoname Post Office
  6. Kansai Airport
  7. Fukuoka Airport
  8. Kagoshima Airport
    1. Kokubu Post Office
    2. Kagoshima Central Post Office

1.New Chitose Airport

The post office at New Chitose Airport is located in the Domestic Terminal (Terminal 2). There is no post office in the International Terminal, so if you are using international flights, please go to the Domestic Terminal.

Recommended route:

① Arrive at domestic flight → Go to the post office to pick up the ETC card → Go to the car rental counter
② Arrive at the international flight → Move to the domestic flight → Go to the post office to pick up the ETC card → Go to the car rental counter

Access: 2F
New Chitose Air Port Post Office
〒066-0012 Bibi,Chitose-shi,Hokkaido(New Chitose Airport Terminal 2 2F)
Hours of business: Weekdays 9:00~17:00
Saturday 9:00~17:00
Sundays, National Holidays 9:00~17:00

After arriving at Domestic Terminal 2, please go to District C.
The post office is circled in red in the map.

2.Narita Airport Terminal 1

There are a total of two post offices at Narita Airport. But not in terminal 3!
Below is the guide to the post office in Narita Airport Terminal 1.

Recommended route:

Arrive at Narita Airport Terminal 1 → Go to the post office to pick up the ETC card → Go to the car rental counter

Access: 4F
Narita International Airport Post office Terminal 1 Building Office
4F, Narita International Airport Terminal 1, Goryo Bokujo, Narita City, Chiba Prefecture 〒282-8799
Hours of business: Weekdays 08:30-19:00
Saturday 08:30-18:00
Sundays,National Holidays 08:30-18:00
*Since it is a limited-service Yu Yu counter (ゆうゆう窓口), you can only receive an ETC card, but you cannot return it.
When returning the ETC card, please put it in the mailbox.

After arriving at the 4th floor of Terminal 1, please proceed towards No.69.
The post office is circled in red in the map.

3.Narita Airport Terminal 2

There are a total of two post offices at Narita Airport. But not in terminal 3!
Below is the guide to the post office in Narita Airport Terminal 2.

Recommended route:

Arrive at Narita Airport Terminal 2 → Go to the post office to pick up the ETC card → Go to the car rental counter

Access: 3F
Narita International Airport Post office Terminal 2 Building Office
3F, Narita International Airport Terminal 2, Furugome, Narita City, Chiba Prefecture 〒282-8799
Hours of business: Weekdays 08:30-19:00
Saturday 08:30-18:00
Sundays,National Holidays 08:30-18:00
*Since it is a limited-service Yu Yu counter (ゆうゆう窓口), you can only receive an ETC card, but you cannot return it.
When returning the ETC card, please put it in the mailbox.

After arriving at the 3th floor of Terminal 2, please go north. It is located near the “North Exit 2”.
The red circled “No. 8” in the map is the post office.

4.Haneda Airport Terminal 1

There is only one post office in Terminal 1 in Haneda Airport. Customers arriving at Terminals 2 and 3 should proceed to Terminal 1.
Below is the guide to the post office in Haneda Airport Terminal 1.

Recommended route:

①Arrive at Haneda Airport Terminal 1 → Go to the post office to pick up the ETC card → Go to the car rental counter
②[Saturdays, Sundays, public holidays] Arrive at Haneda Airport Terminal 1 → Pick up the car at the car rental counter → Go to Kamata Post Office to collect the ETC card

Access: 1F
Haneda Airport Post Office
1F, Haneda Airport Terminal 1, 3-3-2,Hanedakuko,Ota-ku,Tokyo〒144-0041
Hours of business: Weekdays:9:00~17:00
Saturdays, Sundays, public holidays:closed
If you want to pick up your ETC card on Saturdays, Sundays, and public holidays, we recommend you pick it up at the <Kamata Post Office> near Haneda Airport.
Please click “Change delivery location” on the reservation form, select “Hotel”, and enter the name of the post office in the hotel name column and hotel address column.

After arriving at the 1st floor of Terminal 1,head towards MARKETPLACE and it is No.7 on the map.
The post office is circled in red in the map.

5Chubu Centrair International Airport

The post office to pick up the ETC card at Chubu Centrair International Airport is automatically set as <Tokoname Post Office Centrair Office>.
Terminal 1 only. Customers arriving at Terminals 2 should proceed to Terminal 1.
Below is the guide to the Tokoname Post Office Centrair Office.

 

Recommended route:

①Arrive at Chubu Centrair International Airport Terminal 1 → Go to the post office to pick up the ETC card → Go to the car rental counter
②Arrive at Chubu Centrair International Airport Terminal 2 → Move to Terminal 1 → Go to the post office to pick up the ETC card → Go to the car rental counter
③[Saturdays, Sundays, public holidays] Arrive at Chubu Centrair International Airport Terminal 1/2 → Pick up the car at the car rental counter → Go to Tokoname Post Office to collect the ETC card

Access: 1F Terminal 1
Tokoname Post Office Centrair Office
1F, Chubu Centrair International Airport Terminal 1, Centrair, Tokoname City, Aichi Prefecture 〒479-8799
Hours of business: Weekdays:9:00~17:00
Saturdays, Sundays, public holidays:closed
If you want to pick up your ETC card on Saturdays, Sundays, and public holidays, we recommend you pick it up at the <Tokoname Post Office > near Haneda Airport.
Please click “Change delivery location” on the reservation form, select “Hotel”, and enter the name of the post office in the hotel name column and hotel address column.

After arriving at the 1st floor of Terminal 1,it is on the other side of the Lawson convenience store.
The post office is circled in red in the map.

6.Kansai Airport

The Post Office in Kansai Airport is closed, so ToCoo! reservation form do not have the options of Kansai Airport for choosing ETC Card Pick up place.
We recommend to Guest who will use Kansai Airport for using “Izumisano Post Office” for pick-up the ETC Card. “Izumisano Post Office” is 16 minutes far from airport by car becuase they are placed near by Airport. Please move to the “Izumisano Post Office“.
*Please be careful, You can not pick up the ETC Card at the car outlet.
Please click “Change delivery location” on the reservation form, select “Hotel”, and enter the name of the post office in the hotel name column and hotel address column.

Recommended route: Arrive at Kansai Airport→ Pick up the car at the car rental counter → Go to “Izumisano Post Office” to collect the ETC card

Izumisano Post Office
Access: 2-8-45 Uemachi, Izumisano City, Osaka 〒598-8799
MAPCODE:35 864 842*33
Hours of business: Weekdays:8:00~19:00
Saturdays: 8:00~18:00
Sundays, Public holidays: 9:00~16:00

The Post Office of Knasai Airport is closed, so we recommend you to move “Izumisano Post Office” that is 16 minutes far from airport by car for pick up ETC Card.
The post office is marked in red in the symbol.

7 Fukuoka Airport

The Post Office of Hukuoka Airport is closed. After you pick up the rental car, please move to Hakaltakita Post Office. (4min to car)
Below is the guide to the post office in Hakatakita Post Office

Recommended route: Arrive at Fukuoka Airport→ Pick up the car at the car rental counter → Go to “Hakatakita Post Office” to collect the ETC card

Hours of business: Weekdays:7:00~19:00
Saturdays: 7:00~18:00
Sundays, Public holidays: 7:00~18:00

Hakatakita Post Office
Access: 1-3-26 Ooi, HakataKu, Hukuoka City, Hukuoka 〒812-8799
MAPCODE: 13 383188*66

The Post Office of Hukuoka Airport is closed, so we recommend you to move “Hakatakita Post Office” that is 4 minutes far from airport by car for pick up ETC Card.
The Post Office is marked in red in the symbol.

8 Kagoshima Airport

 

The Post Office of Kagoshima Airport is closed. So you can not pick up the ETC Card in this Post Office.

We recommend to Guest who will use Kagoshima Airport for using “Kokubu Post Office” or “Kagoshima Central Post Office” for pick-up the ETC Card becuase they are placed near by Airport.

*Please be careful, You can not pick up the ETC Card at the car outlet.
Please click “Change delivery location” on the reservation form, select “Hotel”, and enter the name of the post office in the hotel name column and hotel address column.

Recommended route:

Arrive at Kagoshima Airport→ Pick up the car at the car rental counter → Go to “Kokubu Post Office/Kagoshima Central Post Office” to collect the ETC card

Kokubu Post Office
3-39-1 Kokubuchuuou, Kirishima City, Kagoshima 〒899-4399
Mapcode: 216 541 166*72

Hours of business: Weekdays:8:00~19:00
Saturdays: 8:00~17:00
Sundays, Public holidays: 9:00~12:30

The Post Office of Kagoshima Airport is closed, so we recommend you to move “Kokubu Post Office” that is 22 minutes far from airport by car for pick up ETC Card.
The Post Office is marked in red in the symbol.

Kagoshima Central Post Office
1-2 Chuuouchou, Kagoshima City, Kagoshima 〒890-8799
Mapcode: 393 575 792*15

Hours of business: Weekdays:7:00~21:00
Saturdays, Public holidays: 7:00~18:00

The Post Office of Kagoshima Airport is closed, so we recommend you to move “Kagoshima Central Post Office” that is 39 minutes far from airport by car for pick up ETC Card.
The Post Office is marked in red in the symbol.

 

Kamata Post Office
1-2-8 KamataHonchou, Ootaku, Tokyo-to 〒144-8799

GOOGLE MAP: https://bit.ly/3K2lg5Z
20 minutes far from Haneda Airport by car
Mapcode: 191 556*28

Hours of business: Weekdays:07:00-19:00
Saturdays, Public holidays: 07:00-18:00

 



Tokoname Post Office
1-83 Sakaemachi, Tokonameshi, Aichi 〒479-8799

GOOGLE MAP: https://bit.ly/3XoP5R3
11 minutes far from Haneda Airport by car
Mapcode:371 790 173*42

Hours of business: Weekdays:8:00~19:00
Saturdays: 8:00~17:00
Sundays, Public holidays: 9:00~12:30

Read More